Guest Services Representative

Embassy Suites

Posted on : 10-04-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

Rockford, IL - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 10-04-2025

Job Description

Now Hiring: FullTime Guest Services Representative

Are you a peopleperson with a passion for hospitality Do you thrive in a dynamic environment where every day brings new opportunities to create outstanding guest experiences If so Embassy Suites by Hilton Rockford Riverfront wants you to join our team as a FullTime Guest Services Representative.

What Youll Do

As a Guest Services Representative you will be the first point of contact for our guests setting the tone for a memorable stay. Your responsibilities will include:

Providing warm welcoming checkins and efficient checkouts
Assisting guests with reservations special requests and hotel information
Ensuring guest privacy and handling concerns with professionalism
Recommending and upselling hotel services to enhance guest experiences
Maintaining an organized front desk and handling transactions accurately
Posting charges processing payments and ensuring accurate billing
Supporting a smooth and enjoyable stay for all guests

What Were Looking For

We are seeking a hospitalityfocused professional who is friendly dependable and detailoriented. The ideal candidate will have:

A high school diploma or equivalent (some college preferred)
Previous customer service or sales experience preferred
Strong communication and problemsolving skills
Basic arithmetic and computer proficiency
The ability to stand for long periods and work flexible schedules including weekends and holidays
A commitment to delivering toptier service

Why Join Our Team

At Embassy Suites by Hilton Rockford Riverfront we believe in taking care of our team members just as well as we take care of our guests. As a fulltime team member 3039 hours per week) you will enjoy a comprehensive benefits package including:

Medical dental and vision insurance
Shortterm and longterm disability coverage
Paid parental leave
Paid holidays and earned time off
401K with up to 6 company match
Pet insurance and more

If youre ready to bring your hospitality skills to a welcoming and professional environment apply today and become part of our Embassy Suites family.

Join us in creating exceptional experiencesone guest at a time.

The Embassy Suites Rockford Riverfront is owned and operated by Gorman & Company. Gorman is a trusted partner in the community specializing in downtown revitalization the preservation of affordable housing workforce housing and the adaptive reuse of significant historic buildings.

Equal Opportunity Affirmative Action Employer

Required Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Embassy Suites

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.

Guest Services Representative

Embassy Suites

Job Description

Employment Type

Company Industry

Key Skills

About Company

Similar Jobs

Guest Services Leader

Guest Services Leader

Guest Services Leader

Guest Services Supervisor

Assistant Manager - Guest Services

Guest Services Executive (Restaurant)

Guest Services Executive (Front Desk)

Guest Room Attendant