Client Support Technician REF1777O
Client Support Technician REF1777O
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
Provide support to our government customers on Peterson Space Force Base.
The salary range for this position is $63k $68k depending on experience
Primary Duties
- Resolve desktop laptop peripherals cell phone and related issues for our customers. Work requires supporting both classified and unclassified networks.
- Track computer inventory as components are transitioned in and out of the maintenance area.
- Document Lesson Learned and operational continuity.
- Image computers with the latest Standard Desktop Configuration (SDC).
- Capture and present metrics of work ongoing and completed.
- To assist customers with learning new capabilities oneonone support with clients and/or group support sessions may be required.
- Account management will be conducted for CSL duties.
- The position is subject to crossutilization with related contract positions. This ensures continuity in several support areas.
- Responsible for staying current on the latest hardware and software our customers use.
- Configuring and Optimizing Windows Operating systems to ensure access to internal and external resources are available.
- Assists with network account setup for NIPRNet and SIPRNet DD forms 2875 and information on provisioning/deprovisioning accounts including assistance with Rules of Behavior Agreements.
- Gather initial Classified Messaging Incidents (CMI) info.
Qualifications :
Required Competencies:
- Strong knowledge of computer system repair and maintenance.
- Can rapidly identify and troubleshoot problems with SharePoint TMT and other collaboration tools.
- Excellent communication skills with the ability to effectively communicate technical issues and status with all levels of military and civilian personnel within USSF.
- Ability to crossmatrix and support personnel in our tiered services structure.
Education/Certifications:
- Bachelors degree in computer science computer systems analysis or a related field with 4 years of experience.
- Additional relevant experience may be substituted for the bachelors degree requirement (e.g. an associate degree and 6 years experience or a high school diploma and 7 years experience).
- DoD 8570 IAT Level II Certification with CompTIA Security CE (required)
- A Certificate (desired).
Desired Experience:
- Experience with iPhone configurations and computer peripheral troubleshooting.
Clearance Requirements:
- Active Secret Clearance Required
- Must be a US Citizen
Additional Information :
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
