Senior Cloud Hardware Technical Support Engineer
Senior Cloud Hardware Technical Support Engineer
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1 Vacancy
Job Description
JOB SUMMARY
Jabil is seeking a Senior Cloud Hardware Technical Support Engineer who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Jabil Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager.
The ability to work across cultural boundaries and to collaborate with other teams are key skills required for this role. The position requires working in a 24/7 operation and will require someone who is proactive and communicates effectively.
The ideal candidate will be a proven team player and capable professionalism with a history of collaborating with clients to triage issues determine solutions and ensuring an overall excellent customer experience. Must have the ability to drive trouble resolution of multiseverity level data center infrastructure related problems and expertise in implementing solutions to resolve these hardware anomalies.
You will also be responsible for interfacing with customers 3rdparty contractors and Jabil product engineering teams to ensure your deliverables meet the optimal responsiveness expected by our customers. The expectation for this position is to drive excellence in operations. Candidate should possess good presentation and communications capabilities.
Provide overall technical support including:
Case load balance need for escalations and requests for assistance for engineering support
Train Level 1 thru 2 Support Technicians and/or 3rdParty contractors as needed
Set up simulated environments to reproduce issues and test potential workarounds
Log product defects for submittal to Engineering for product upgrade/integration
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelors degree in CS CE EE or related fields.
Or a combination of education experience and/or training
Overall 8 years of experience in advanced technical positions (technical support development solution engineering solution architect) working with data center compute storage and networking infrastructure environments including previous management and/or supervisory experience.
Experience with ticketing system and technical support processes for case handling
Experience in a research and development and/or manufacturing environment and/or laboratory experience a plus
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Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil/Careers site as a result of your disability. You can request a reasonable accommodation by sending an email to or callingwith the nature of your request and contact information. Please do not direct any other general employment related questions to this email or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
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Required Experience:
Senior IC
Employment Type
Full-Time
