Engineering Operations Manager
Engineering Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
***Please ensure that your application is submitted in English for the team to review***
About the Product & Engineering team at Gorgias
At Gorgias Product Design and Engineering teams collaborate crossfunctionally within an agileatscale model (Tribes & Squads).
We foster a culture centered on Getting Stuff Done Ownership Teamwork Excellence and Agilityvalues that define how we operate and innovate.
Our Engineering teams move fast without compromising quality. We emphasize clean code rigorous testing and error resolution before new feature development.
We believe in continuous growth and ownership. Mistakes happen but they provide learning opportunities that drive us toward excellence. Progress isnt linear and challenges help us refine and improve.
Gorgias is a fastpaced highgrowth company and our team thrives in this dynamic environment. We value agility precision and embracing candor and honest feedback to achieve operational and product excellence.
What youll do
As an Engineering Operations Manager you will play a critical role in ensuring operational excellence across our Engineering organization. Your primary responsibilities will include:
Tooling & System Management
Set up maintain and manage contracts for key engineering tools (Linear GitHub Swarmia etc).
Oversee Linear setup and integrations.
Report on software capitalization ensuring compliance with financial reporting.
Improve processes from support team to engineers to streamline workflows.
Monitor Engineering KPIs ensuring accurate data aggregation.
Processes & Projects
Manage engineering cycles in Linear for every squad including migrating issues from deprecated teams.
Drive quarterly roadmap planning and OKRs/retrospective management and ensure documentation is complete.
Consolidate and maintain domain ownership.
Drive the User Impersonation Project liaising with Legal Security and Engineering.
Conduct analyses to improve engineering efficiency:
velocity analysis to improve planning
tech debt analysis to improve backlog prioritization
burn down charts to track progress
predictability analysis to increase release quality
Maintain and improve incident management and backlog grooming processes.
Operational Excellence & Admin Support
Organize and run recurring Engineering Surveys Engineering All Hands and Team Lead All Hands.
Support the growth of the Engineering organization 180 engineers by the end of 2025 maintaining systems up to date with the organisation chart (Slack groups and channels HR System Linear teams etc).
Assist in headcount planning capacity planning and budgeting for Engineering leadership.
Who you are
We are looking for a crossfunctional and technically skilled professional with a strong background in Engineering Operations. You should have:
Experience managing multiple projects across engineering product and operations with experience interacting with Clevel executives and ICs.
Handson experience with engineering tooling (Jira Linear Asana etc. to manage engineering tools and systems including their setup maintenance and integrations as well as contracts budget allocations and renewals.
Technical expertise: Comfortable with scripting automating and coding to support operational needs and enhance engineering workflows.
A fast learner with the ability to tackle a wide range of operational and strategic topics ensuring scalability without overcomplicating workflows.
At least a 23 years of experience in Tech working with Engineering teams of 200 people in a scaling organization.
Completed Bachelor degree or Master degree in Engineering or Computer Sciences.
Open to traveling a couple times a year to NYC to meet the team.
The Team
Join our Product & Engineering Operations Team supporting the entire Product Design and Engineering organization. Our team is a key enabler of operational excellence and efficiency at Gorgias.
35 people in Product & Design
120 people in Engineering (and growing!
Managed by the P&E Operations Lead reporting to the VP of Product
Work closely with the CTO Engineering Managers and Engineers to drive impact.
This is an exciting opportunity to shape and scale Engineering Operations at a fastgrowing company working on highimpact projects that drive efficiency improve processes and empower our Engineering team to do their best work.
Company Benefits and Perks
Competitive salary & equity 90th percentile of the market worldwide)
5week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave 16 weeks)
MacBook Pro
Personal credit card to buy lunches (we use Swile
We provide private health insurance (we use Alan
Get up to 700 to set up your workstation at home (working from home should feel breezy)
Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Manager
Employment Type
Full-Time
