Technical Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Technical Support Specialist you will be responsible for diagnosing troubleshooting and resolving hardware and networkingrelated issues assisting in deployments and providing maintenance services.
Responsibilities
1. ICT Infrastructure & Networking Support
- Provide technical support for IT infrastructure networking and security systems.
- Install configure and maintain routers switches firewalls and structured cabling systems.
- Troubleshoot LAN WAN WiFi VPN and internet connectivity issues.
- Assist in the deployment and maintenance of servers storage and cloudbased IT infrastructure.
- Perform regular IT audits security monitoring and network performance optimization.
2. Low Current Solutions Support
- Assist in CCTV installation maintenance and troubleshooting.
- Support access control fire alarm and intrusion detection systems.
- Perform diagnostics and issue resolution for public address intercom and queue management systems.
3. System Administration & IT Maintenance
- Diagnose and resolve hardware and softwarerelated issues for ICT infrastructure.
- Perform preventive maintenance and system updates to ensure uptime.
- Provide remote and onsite technical assistance to clients.
- Document support cases solutions and best practices for future reference.
4. Security & Compliance
- Assist in cybersecurity implementations including firewall configuration and intrusion prevention.
- Monitor IT security risks and report vulnerabilities.
- Ensure compliance with IT policies security guidelines and best practices.
5. Customer Support & Training
- Respond to technical support requests via phone email and ticketing systems.
- Provide training and guidance to endusers on IT and security best practices.
- Work closely with vendors and suppliers to resolve hardware and network issues.
Requirements
Benefits
Required Experience:
Unclear Seniority
Employment Type
Full-Time
