Guest Experience Supervisor
Guest Experience Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
At the heart of local communities Sheraton brings people togetherboth our guests and our associates. Discover a communityfocused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together we are better. Start your career at Sheraton where you dont just work you belong.
Position Summary:
- Be the connecter and facilitator of collective power and supervise the front office team supporting them with general operational tasks
- Be an expert on the hotel and the surrounding community know it inside and out to exceed guest expectations
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries creating meaningful guest experiences that are tailored to the guests requirements
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service enabling future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be a confident and welcoming supervisor creating a community that empowers your team to grow and reach their potential
- Plan and execute team building activities for your team as together we are better.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Selfmotivated driven and energized in a fastpaced environment
- Armed with smart solutions and a cando attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Sheraton Hotel is part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
