Head of Performance Assurance
Head of Performance Assurance
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Job Description
Are you looking for a new career opportunity where you can use your knowledge and expertise in Performance Assurance to lead a Banking Operations function
In this role you willbe part of building digital products and services across the globe in a startup atmosphere backed by one of the leading financial services providers worldwide.
Job Summary:
As a Head of Performance Assurance in Service Operations you will develop and lead a proactive risk mitigation control and performance improvement culture across the department. You will build manage and motivate a team that will reduce financial loss regulatory exposure and reputational risk.
Job Responsibilities:
- Building and leading a high performing business assurance function proactively identifying emerging operational risks and lead the resolution
- Overlay your technology process management and operational risk skills to develop maintain and lead the delivery of Operational controls
- Identify control gaps weaknesses and resolutions in order to reduce financial loss regulatory exposure and reputational risk
- Provide ongoing feedback and training as well as support the growth of employees knowledge of risk concepts and their application to risk and control evaluation
- Engage & support Operational Leaderships Teams driving governance developing operating pattern & evolving team structure to drive ownership and optimise talent
Required qualifications capabilities and skills:
- Relevant and demonstrable financial service experience in controls audit quality assurance risk management or compliance
- Proficient knowledge of control and risk management concepts with the ability to design create and evaluate the operational risk and control environment in conjunction with business partners
- Experience of change management in banking product or contact centre operations
- Proficient in Microsoft Office Suite (Word Excel PowerPoint Visio)
- Knowledge of banking regulatory environment
- Extensive stakeholder management working with global teams
- Ability to analyse datadriven situations to formulate appropriate conclusions
- Experience in leading and managing teams
Preferred qualifications capabilities and skills:
- Experience of project management tools such as JIRA
- Understanding and implementation of automation and AI to deliver control automation reduction of risk would be an advantage
- Experience of Contact Centre Operations
#ICBCareer
Required Experience:
Director
Employment Type
Full-Time
