Broadband Technician

Great Plains Communications is looking for an experienced Broadband Technician in the Omaha/Blair/Elkhorn metro area.

This position will determine the most costeffective approach to the installation while maintaining both the customers and GPCs standards and expectations. Stays current with installation practices material standards and codes. Coordinates and updates both timelines and customer expectations in Project Workflow software Sales Force software Project Management OSP Engineering Central Office Engineering CRC Splice Coordinator and Sales. Identifies and repairs cable by using various testing equipment.

SPECIFIC JOB DUTIES:

Determines the most costeffective approach to the installation while maintaining both the customers and GPCs standards and expectations.

Stays current with installation practices material standards and codes.

Coordinates and performs sitewalk installations with customers.

Reviews Service Order and understands what type of services are being installed.

Performs all the necessary sitepreparation for installation.

Develops a course of action and structure to accomplish objectives.

Ensures there is an adequate supply of materials to perform daily duties.

Ensures adequate supply of warehouse inventory.

Coordinates installation with OSP Field Engineers and OSP contractors.

Coordinates installations with lowvoltage inside wiring install contractors.

Performs the installation of required piping and any coredrilling at customer premise.

Performs the installation and fiber splicing of necessary fiber termination shelves and jumpers.

Verifies the availability of dedicated fiber pairs and fiber splitter ports.

Installs ONTs and battery backup/power supplies on required installations.

Coordinates phone number porting on required installations.

Tests and verifies that service is in working order before signsoff acceptance with customer.

Troubleshoots both equipment and mainline drop issues during installation.

Provides Customer Premise information to Plant Records and CAD departments.

Displays strong knowledge of construction handtools.

Coordinates customer premise equipment and fiber termination moves with customers.

Displays indepth knowledge of buried and aerial OSP plant construction practices and parts.

Ensures installation cleanup meets customer satisfaction.

Interacts and participates effectively with managers coworkers customer and others.

Adheres to Customer Proprietary Network Information (CPNI) policies and procedures.

Coordinates and updates both timelines and customer expectations in Project Workflow software Sales Force software Project Management OSP Engineering Central Office Engineering CRC Splice Coordinator and Sales.

Displays knowledge and ability to use Project Workforce software.

Displays knowledge and ability to use Project Workforce software.

Displays knowledge and ability to use Sales Force software

Updates Project Management on weekly conference calls.

Notifies OSP & Central Office Engineering of any changes during customer installation.

Notifies CRC that Internet is turnedup and starts 10 notification for voice services.

Notifies Work Specialist of installation completion.

Provides and updates existing documentation to CAD department Fiber Splice Coordinator Project Management CRC OSP Engineers Plant Records Purchasing and Central Office Engineering.

Other duties as assigned by management.

Undergraduate college or university degree or equivalent desired along with 13 yeasrs in Telecommunications and/or Broadband

Competitive Pay

Apply at www.gpcom

Highperforming network highperforming people.

Great Plains Communications is the leading fiberdriven technology provider in the Midwest delivering fast reliable solutions including highspeed internet and a full suite of residential and business services to nearly 200 communities across Nebraska Colorado Iowa and Southeast Indiana. Powered by our 19000mile MEFcertified highcapacity network we provide stateoftheart connectivity to homes businesses and carriers backed by custombuilt strategies expert engineering and local support.

What sets us apart An unwavering commitment to customer experience. From design to deployment maintenance and beyond our local experts craft tailored solutions and deliver personalized ongoing support to keep communities seamlessly connected.