Analyst Workforce Management
Analyst Workforce Management
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$ 75500 - 103800
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.
What We Need
We are looking for an Analyst Workforce Management to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
- A strong Workforce Analyst with experience in Verint and Microsoft Excel
- A strong problem solver who is able to help identify upcoming workforce demands
As the Analyst Workforce Management you will be using available data to identify data gaps and work to close them to improve the ability to plan for workforce demands 306090 days into the future. Use multiple factors such as work type and task complexity to create the best strategies for use of FTE and contract workforce to maintain service level commitments and minimize work backlogs. This position helps leadership across the business ensure they have the right capacity to meet demand and manage to the expected service levels.
A Day in the Life
- Use volume forecasts and productivity analysis to model workforce capacity requirements mainly for back office (noncall center) operations. Compare forecasted to actual results in terms of volume throughput and headcount requirements to adjust the model as necessary
- Assist in the productivity analysis and development of tools for area managers to track productivity of the internal and 3rdparty workforce. Assist the Director in managing day to day tasks with 3rd party workforce leadership in line with the company objectives
- Identify and recommend opportunities to share resources across teams based on common skill requirements when workload balance shifts between teams or departments
- Assist manager with projects and other duties as needed
Requirements
- Bachelors Degree preferred or equivalent business experience
- 3 5 years business experience
- 3 5 years contact center or backoffice forecasting and scheduling experience
- Demonstrated Excel and data analysis background
- Highly organized and efficient ability to communicate via multiple channels
- Strong competency in MS Office Suite particularly MS Excel and Power Query
- Familiarity with Verint & Power BI a plus
The hiring base salary range for this position is $75500 to $103800 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to or call.
Required Experience:
IC
Employment Type
Full-Time
