Patient Service Representative-Pediatrics
Patient Service Representative-Pediatrics
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Job Description
Position Details
Req ID:
req19433
Position Title:
Patient Service RepresentativePediatrics
Position Type:
Staff FullTime
Position Number:
630471
OSU Campus:
Tulsa Center for Health Sciences/OSU Medicine
Department:
Pediatrics
Location Address:
1705 E 19th St #600
Tulsa Oklahoma 74107
United States
Hiring Supervisor:
Hiring Range:
(Contingent upon available funding):
15.00 16.88 Hourly
Work Schedule:
Typically 8 hours/day 5 days/week
Faculty Appt Period:
Job Summary:
Position Summary:
Responsible for preparing appropriate paperwork for patient medical records and accurate collection and updating of patient demographic and insurance information in the computer. Ensures verification of insurance via insurance websites or by calling the insurance company. Collects copays or receipts on the patient balance during the check in process. Assists with the referral/priorauthorization process. Professionally answers multiline phone and handles calls accurately. Follows department standards while scheduling patient appointments. Excellent communication and customer service skills required during all encounters with OSU patients as well as internal and external providers.
Environmental Hazards:
Possible exposure to hazardous material hot and cold blood borne pathogens.
Physical Requirements:
Ability to lift and carry 15 pounds climb balance stoop kneel crouch crawl reach stand walk finger grasp feel talk hear see and perform repetitive motions with or without reasonable accommodations.
Special Instructions to Applicants
IMPORTANT! APPLICANTS PLEASE READ!
For full consideration please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.
In addition OSU Medicines Customer Service Philosophy is:
We enrich lives by providing compassionate care and amazing service to every life we touch.
We achieve our service standards with employee behaviors centered on safety courtesy presentation and efficiency.
Safety is:
Be aware of environment
Be intentional in your actions
Ensure accuracy
Mitigate potential hazards
Courtesy is:
Welcome and actively engage in a friendly and respectful manner
Be responsive polite and helpful
Smile
Demonstrate care and concern
Show appreciation and say Thank You
Presentation is:
Be professional
Have a clean and neat appearance
Maintain a clean and organized work area
Remember what you represent at all times
Efficiency is:
Respond to needs in a timely manner
Organize and prioritize your work
Be available and respect others time
Be innovative
Education & Experience
Position Qualifications:
Required:
High school diploma/GED
Some college or technical school in related field or 6 months relatedjob experience
Skills Proficiencies Knowledge:
Experience working with computers and software performing accurate and efficient data entry answering multiline telephone and scheduling appointments. Must have an understanding of medical terminology work well under pressure in a fast paced clinical environment and have the ability to learn new processes as required. Strong interpersonal and communication skills are required.
Preferred:
Six 6 months experience with Electronic Health Records preferred.
Required Experience:
Unclear Seniority
Employment Type
Full Time
