Customer Experience Manager - LAURA PLUS
Customer Experience Manager - LAURA PLUS
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
1. Coaching and Development
- Observes and coaches team members behaviors to maintain high standards of customer service and product knowledge.
- Develops and trains team members on exemplary customer service as per Company standards.
- Trains team members on new arrivals product knowledge and current fashion trends.
- Acts as a role model in catering to the customers unique needs and meets management contribution standards.
- Conducts SPA weekly.
- Acts as a role model by promoting the website store CRM any loyalty program marketing initiatives in place and direct ship.
- Fosters a vibrant fun energetic and enjoyable store environment.
2. Customer Service
- Demonstrates excellent floor leadership and has exceptional control of sales floor (customer service standards fitting rooms zone coverage cash desk area) and monitors segment accountability results.
- Continually monitors traffic trends and reacts in a timely manner.
- Effectively builds and maintains a personal clientele by using Laura Canadas tools and ensures all Sales Associates do the same.
- Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends product and the customers unique needs.
3. Store Performance
Contributes to achieve all key financial objectives established by Laura Canada:
- Sales
- Closing ratio
- Hours
- Shrink
- Dollars per transaction
- Units per transaction
4. People Management
- Participates in recruiting top talent utilizing all Company recruitment tools.
- Maintains a performing team through excellent assessment skills ongoing coaching and evaluation of performance of Sales Associates.
- Identifies and resolves team members issues and deals with underperforming team members in a timely manner utilizing the Companys resources and completing related documentation (PCP SOD NC etc..
- Delegates appropriate responsibilities to Sales Associates.
- Is responsible for the successful integration of all new Sales Associates through a thorough orientation feedback and 3month reviews.
- Understands Sales Associates career ambitions and partners with Management to develop required skills.
- Adheres to and ensures that all team members are aware of understand and comply with all new and existing Company policies and procedures (e.g. Dress Code Loss Prevention Health & Safety and Human Resources).
- Acts as a backup to the Store Manager.
Qualifications :
- Contagious passion for fashion and customer service
- A minimum of 2 years experience in a leadership role and passion for coaching and developing others
- Proficient in delegation and followups
- Ability to create a positive work environment where team members are motivated to learn and grow
- Excellent problem solving skills
- Demonstrates initiative on an ongoing basis.
- Open to feedback and implements change in a timely manner
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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