Manager Contact Center Technology
Manager Contact Center Technology
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 88000 - 176000
1 Vacancy
Job Description
Impact
As the Manager Contact Center Technology at Shipt you will drive the strategy administration and optimization of the tools and systems that power the Experiential Operations team. Your leadership will ensure that Shipts internal platforms such as Sprinklr and other proprietary tools are leveraged effectively to support our members shoppers and drivers. Youll work crossfunctionally with Product Engineering and Customer Support teams to streamline processes enhance system capabilities and drive efficiency across operations. By utilizing datadriven insights you will identify areas for continuous improvement and implement best practices to elevate our operational excellence. Your work will directly contribute to a seamless and highquality experience for Shipts customers and stakeholders.This role will be seated in our Birmingham AL or Minneapolis MN office.
What Youll Need to Be Successful
7 years of relevant experience overseeing system administration and/or operational excellence ideally within a technologydriven organization. Preferably in a people leadership capacity.
Bachelors degree in Business Operations Management or a related field; an advanced degree is preferred.
Expertise in Sprinklr (or other CCaaS platforms) and proficiency in managing internal admin tools.
Strong analytical and problemsolving skills with the ability to leverage data for decisionmaking and continuous improvement.
Experience implementing project management and process improvement methodologies such as Agile and Six Sigma.
Excellent communication and collaboration skills with a history of working crossfunctionally to drive operational success.
Ability to lead training initiatives and ensure teams are equipped with the knowledge to utilize operational systems effectively.
A proactive and strategic mindset with a strong drive to optimize workflows and enhance efficiency.
Work Arrangement
Shipt considers candidates located near a Shipt office or workspace in Birmingham San Francisco or Minneapolis to be hybrid which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate collaborate and spark team connections. Inoffice expectations will vary by role and leader. Certain roles may require inoffice presence on a fulltime basis. Please work with your recruiter to learn more about the classification of this role.
About Shipt
Shipt is a retail tech company that connects people to reliable highquality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love retail businesses to more satisfied customers and workers to new earning opportunities.
At Shipt we aim to put our team first to boost a sense of belonging spark opportunities for growth provide unique benefits and commit to giving back to our communities in ways that make life better both personally and professionally. We understand that our service our culture and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.
Shipt is an independently operated wholly owned subsidiary of Target Corporation and available in more than 5000 U.S. cities. Shipt was founded and is headquartered in Birmingham Alabama. For more information please visit Shipts company site at Shipt.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or any other characteristic protected by law.
Please inform your recruiting contact upon initial connection if you need any accommodations.
Employees (and eligible family members) are covered by medical dental vision and more. Employees may enroll in our companys 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.
Pay Range:
Metro Areas of Boston District of Columbia Los Angeles San Francisco Seattle and New York City:
All other locations:
$73000$147000Please note that the salary range above is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location.
Required Experience:
Manager
Employment Type
Full-Time
