Company Overview
Aubree Haute Chocolaterie since 2011 has excelled in creating cakes desserts chocolates and savories delighting enthusiasts with its authentic and innovative offerings. Visit us athttps://aubree/.
Job Overview
We are seeking a Client Relationship Manager to join our team in Bengaluru. This fulltime midlevel position requires a minimum of 4 years of experience. In this role you will be responsible for building and maintaining strong longlasting relationships with our customers ensuring high levels of customer satisfaction and driving customer retention and loyalty. The ideal candidate will possess excellent communication skills problemsolving abilities and a passion for delivering exceptional customer service.
Qualifications and Skills
- Bachelors degree in any background
- Proven experience in client relationship management ensuring strong and enduring client connections. (Mandatory skill)
- Skilled in effective collaboration with internal teams to streamline communication and facilitate project success. (Mandatory skill)
- Expert in reporting and analysis providing insights to drive strategic decisions and service enhancements. (Mandatory skill)
- Strong background in account management coordinating with clients to meet their needs and objectives.
- Experienced in customer retention and loyalty strategies ensuring customer satisfaction and repeat business.
- Team leadership skills to guide and motivate team members towards achieving company goals.
- Excellent communication and interpersonal skills for fostering positive client relationships.
- Ability to multitask and prioritize effectively in a fastpaced environment.
- Candidates residing at Bengaluru region are preferred.
Roles and Responsibilities
1Customer Relationship Management:
- Develop and maintain strong relationships with assigned customers acting as their main point of contact for all inquiries and support needs.
- Proactively engage with customers to understand their needs and ensure they are satisfied with products and services.
- Track customer feedback and satisfaction identifying opportunities for improvement and resolving issues effectively.
2Account Management:
- Manage a portfolio of key customer accounts ensuring that all service agreements contracts and customer expectations are met or exceeded.
- Oversee the onboarding process for new customers ensuring a smooth and seamless transition into the business relationship.
- Identify opportunities for upselling crossselling and expansion of services within existing accounts.
3Customer Retention & Loyalty:
- Develop and implement strategies to increase customer retention reduce churn and maximize customer lifetime value.
- Monitor customer engagement metrics and proactively address any signs of dissatisfaction.
- Analyze customer behaviour and work with sales and product teams to offer tailored solutions that align with their needs.
4Collaboration with Internal Teams:
- Collaborate with Sales Marketing Product and Support teams to ensure consistent and exceptional customer experiences.
- Work closely with customer support teams to resolve complex issues and provide timely solutions.
- Communicate customer feedback and insights to relevant departments to help improve products services and processes.
5Reporting & Analytics:
- Maintain accurate customer records and document all interactions in CRM software.
- Prepare regular reports on customer status account health and relationship performance.
- Use datadriven insights to optimize customer engagement strategies.
Required Experience:
Manager