Medical Assistant - Heart Care Center - Casual

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Responsibilities:

Essential Functions

Joint (Floor and Phone)

Medical Home

• Documents all lab procedures and appointments on tracking forms.
• Completes tracking forms and follows up on missed appointments and procedures.
• Assists Health Coaches by working patient lists and scheduling appointments as directed.

At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.

• Educates/instructs patients according to providers direction 98 of the time.

Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.

• Receives and returns patient calls within 90 minutes based on medical priority 95 of the time.
• Accurately records and reports patients condition according to department policy 98 of the time.

Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.

• Maintains clean and organized work area according to department/provider protocol 99 of the time.

Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.

• Handles prescription refills according to department/provider protocols 99 of the time.

Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the Age Specific Criteria.

• Completes Age Specific Quiz annually.

Floor

Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.

• Prepares exam rooms and medical equipment according to provider protocol 95 of the time.

Prepares patient for provider exam by reviewing medical records weighing patient checking vital signsperforming medication reconciliation andobtaining information relevant to patient care.

• Prepares patient for exam by following provider protocol and company policies 95 of the time.

Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.

• Obtains provider requested tests records and lab work 95 of the time.

Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.

Assists and/or performs phlebotomy with proper labeling and handling of specimens accurately completes requisitions and collects specimens accordingto standard procedures/protocols and performing and documenting quality control activities.

• Performs above procedure according to clinic policy and procedures 95 of the time.

Ensures accuracy of order entry and completes appropriate documentation without error at least 98 of the time.

Assists providers to facilitate patient treatment by ordering and scheduling tests as directed.

• Orders and schedules tests 95 of the time.

Phone

Answering Phone Calls

• Answers calls according to protocol at least 98 of the time.

Returning Phone Messages

• Returns phone messages according to protocol at least 98 of the time.

Providing Test Results

• Provides test results according to protocol at least 98 of the time.

Pharmacy Refills

• Accurately completes pharmacy request 100 of the time.

Schedule:

Work Shift: This is a casual position. Casual employees work on an as needed basis to meet the needs of the business. Work days & hours will often vary Monday through Friday 8AM 4:30PM

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (GED) required.
• Successful completion from an accredited Medical Assistant program required.

Experience

• 6 months previous medical assistant experience preferred.

License/Certifications

• Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire required within 3 months of hire.

Skills/Knowledge/Abilities

• Knowledge of medical terminology and procedures required.
• Knowledge of medicine including recognizing and diagnosed diseases deformities and other illnesses.
• Skill to effectively manage time and prioritize tasks.
• Skill to proficiently type information into the computer to capture or detail information quickly.
• Ability to provide caring patient care services when talking with patients and their family members.
• Ability to critically listen to questions from patients and information from providers to convey information effectively.
• Ability to anticipate recognize and resolve problems before they occur and avoid bigger problems in the future.
• Ability to problem solve during several daily activities which includes the ability to be flexible.
• Ability to learn and proficiently navigate through computer programs that contain patient information.
• Strong verbal communication skills for positive interaction with providers staff and patients required.
• Able to follow written and verbal instructions/directions required.
• Health Insurance Portability and Accountability Act (HIPAA) understanding.

Physical Requirements

Weight Demands

• Medium Work Exerting up to 50 pounds of force.

Physical Activity

• Occasionally Performed 133:
  • Climbing
  • Crawling
  • Kneeling
  • Sitting
• Frequently Performed 3466:
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Keyboarding/typing
  • Lifting
  • Pulling/Pushing
  • Repetitive Motions
  • Stooping/bending
  • Twisting
• Constantly Performed 67100:
  • Fingering/Touching
  • Grasping
  • Hearing
  • Reaching
  • Seeing/Visual
  • Speaking/talking
  • Standing (Floor Only)
  • Walking (Floor Only)
  • Sitting (Phone Only)

Job Hazards

• Not Related:
  • Electrical Shock/Static
  • Radiation NonIonizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare 133:
  • Radiation Alpha Beta and Gamma (particles such as Xray C at Scan Gamma Knife etc)
• Occasionally 3466:
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
• Frequent 67100:
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
  • Chemical agents (Toxic Corrosive Flammable Latex)
  • Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.