Lead Operations Delivery Manager - PaaS
Lead Operations Delivery Manager - PaaS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who we are
For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 3000 colleagues with a broad range of nationalities educations professional experiences ages and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Brse Group. Following the recent merger with Axioma we leverage the combined strength of our brands to provide an industryleading full fronttoback offering for our clients.
SimCorp is an equalopportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees so that we can provide bestinclass solutions to our clients.
Why this role is important to us
This role is strategic in building an effective partnership between clients and SimCorp by being a trusted advisor to the clients initiating service improvements and collaborating with PaaS in prioritizing value adding initiatives.
What you will be responsible for
Document operationalize and sustain steady state production services for BAU clients.Reviews operational readiness of onboarding clients before golive.Delivery of all client obligations performance of preventive maintenance and management of required capacity.Orchestrate changes affecting clients environment through agreed upon processes and change definitions.Contributes to enhance service availability and reliability via consistent implementation of corrective/preventive fixes.Maintains risks actions issues and decisions aligned with client.
The ODM brings value by focusing on the operational relationship between PaaS and client:
Operationalizes PaaS to the client:Manages communications and interaction with the client.Assesses PaaS performance to the client through the SDM having been involved with SLA CAB IM bridge or projects calls
Client specialist: Possess a comprehensive and current understanding of the environment obligations and operational needs of the customer.Ensure operational awareness of customer pain points and critical or major incidents.Participate in the escalation matrix for the client.
Maintains operational stability:Meet customer needs by promoting a steady but stable release of changes and implementation of systemic fixes that address reliability (problem management)
Grows relationships:Partners with Service Delivery Manager works with hosting providers (vendor management) collaborates across the organization.
Manages clients portfolio: Prioritize all related customer activities by maintaining a forwardlooking view of plans for the next 12 to 18 months.
Facilitates the completion of deliverables: Collaborates with various teams to fulfill contractual commitments which encompass yearly updates disaster recovery testing capacity management and routine maintenance.
Promote client awareness:Share information that leads to increased awareness about the client.Incorporating training and presentations to the organization regarding plans obstacles and opportunities.Develops KBA and maintains RAID log.
Key Internal Partners to support the ODM
PaaS SREs regionally and globally
Service Delivery Manager / Customer Experience Manager / Project Manager
IT Delivery Manager / Technical Leads / Workstreams
What we value
Most importantly you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to and interested in learning the rest.
- Minimum 5 to 7 years operational account experience with missioncritical services
- Experienced from SaaS FinTech company
- ITIL certified with practical experience collaborating with clients
- Having experience in project management stakeholder management andcommunication management
- A person who brings innovative ideas and also cherishes the spirit of teamwork
- Motivated and takes ownership of assigned areas
Experienced with global organizations and worked with diverse culture
Benefits
Attractive salary and bonus scheme are essential for any work agreement. However in SimCorp we believe we can offer more. Therefore in addition to the traditional benefit scheme we provide an work & private life balance: a hybrid workplace model and extra days of vacation. We also practice a tailored approach to professional development to support the direction you want to take
Next steps
Please send us your application in English via our career site as soon as possible we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such as photo age or any nonprofessional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
For any questions you are welcome to contact Oleksandra Nelipa Senior Talent Acquisition Partner at If you are interested in being a part of SimCorp but are not sure this role is suitable submit your CV anyway. SimCorp is on an exciting growth journey and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highlyappreciated.
#Lihybrid
Required Experience:
Manager
Employment Type
Full-Time
