Index Client Services Associate

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCIs Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology usage interpretational and technical questions on MSCI benchmark products.

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco Monterrey New York London Budapest Mumbai Shanghai and Manila.

Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary.
Able to master MSCI Index tools applications and an usage of MSCI data
Directly assist global clients via phone and email by answering detailed questions on our products and methodology including
Index construction rebalancing and corporate event methodologies for our standard and customized indexes
Providing trainings on the usage of our products tools and applications
Assisting clients with the ongoing usage of our products data requests
Working with internal departments to ensure all clients requests/inquiries are managed appropriately
Conduct service reviews with clients on a regular basis
Act as a liaison and source of feedback directly to Sales Research Product Management Finance and Product Delivery groups.
Ensuring current clients are aware of important changes and developments to the MSCI indexes
Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
Perform any other tasks as assigned by line manager

• Strong Numerate bachelors degree in Economics or Finance
• 35 years experience in client relationship management
• CFA is a plus
• Fluency in English another European language is an advantage
• Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences
• Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets
• Strong organizational skills with the ability to handle multiple projects under tight shortterm deadlines

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multidirectional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our purpose to power better investment decisions. Youll be part of an industryleading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research data and technology we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industryleading researchenhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this email is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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