Customer Care Engineer
Customer Care Engineer
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety StandardsJob Description
At Thermo Fisher Scientific Inc. we are driven by our mission to enable our customers to make the world healthier cleaner and safer. Join our team as an Engineer I Field Service and be part of a worldclass organization where your contributions directly impact scientific breakthroughs and technological innovations.
Job Responsibilities
- Support customers with onsite installation implementation maintenance and repair of instruments like HPLC TEA Product line etc.
- Install and optimize hardware/software and configurations at customer sites to ensure flawless operation.
- Diagnose and resolve product performance issues promptly.
- Perform maintenance and repairs efficiently advising customers on preventive measures to ensure efficient product performance.
- Deliver fully coordinated solutions including peripherals communications operating systems and application software.
- Train other field engineers and customers in the solutions to ensure successful implementation.
- Achieve assigned spares and service revenue targets ensuring payment collections for transactions with the assigned customer base.
- Report all service activities including service reports weekly updates and expense statements to maintain clear communication.
- Follow company policies on attendance travel safety and technology use to ensure disciplined operation.
Job Requirements
- Bachelors degree in Engineering or a related field or equivalent experience.
- Proven experience in field service or a related technical role.
- Strong problemsolving skills and the ability to diagnose and resolve technical issues.
- Excellent communication skills both verbal and written.
- Ability to train and mentor peers and customers.
- Willingness to travel extensively to customer sites.
This is an outstanding opportunity to work with a dedicated team committed to making a difference in the world. Apply today and start your journey with Thermo Fisher Scientific!
Employment Type
Full-Time
