Sr Executive - Ticketing B2B
Sr Executive - Ticketing B2B
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
- Employing effective sales strategies including offering deals to travel agencies on email & phone to maximize conversion rates.
- Handling flight ticketing changes EMD issuance cancellations and refunds efficiently.
- Staying current on flight product knowledge and ensuring accuracy to prevent revenue leakage.
- Applying comprehensive knowledge of fare types airline policies and geography.
- Utilizing various Global Distribution Systems (GDSs) with a focus on popular GDS commands in Galileo and Amadeus.
- Ensuring timely transaction billing and issuing Refund Credit Notes in compliance with client agreed commercials airline policies and regulatory standards.
- Employing positive telephone service techniques and addressing special customer requests.
- Collaborating with team members to provide coaching mentoring and constructive feedback to enhance service levels.
Qualifications :
- Minimum experience of 36 years.
- A passion for providing excellent client service including proactively anticipating client needs from a travel agency point of view.
- Native GDS expertise in Amadeus & Galileo and LCC portal.
- Strong professional communication skills both written and verbal.
- Excellent attention to detail.
- Integrity in all actions especially when handling personal traveler information.
- A solid understanding of the B2B travel industry ideally with experience to provide ticketing solutions to travel agent partners.
- The ability to resolve customer issues quickly and independently or in collaboration with suppliers.
- A collaborative spirit and openness to feedback.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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