Senior Print specialist CSR Account Manager
Senior Print specialist CSR Account Manager
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$ 20 - 25
1 Vacancy
Job Description
- Competitive salary
- Paid time off
- Training & development
As an CSR/Account Manager/Senior Print Specialist
We are a custom print solutions company that takes a consultative approach to help our clients achieve their marketing goals with the best possible outcomes. At AlphaGraphics we are committed to providing tailored solutions that align with our customers needs.
Responsibilities :
- Conducting thorough requirement analysis to ensure accurate understanding of project needs.
- Creating detailed estimates and following up with customers in a timely manner.
- Converting estimates into invoices and ensuring a smooth handoff to design and production teams.
- Collaborating with the production team to ensure the job is completed on time maintaining the highest standards of quality throughout the process.
- Upholding AlphaGraphics quality control standards at every stage to deliver outstanding results to our clients
- Assists customers with completing large and small print jobs including estimating invoicing and payment processing.
- Helps customers via email phone calls and face to face or via online interactions
- Captures customers specifics using Job Analysis questions
- Reviews customers proofs manages the proofing process and calls customers when jobs are ready for pick up
- Creates job estimates/orders/invoices using MIS/CRM tools
- Maintains current pricing strategies and customer billing procedures
- Follows up and manages Inbound Leads
- Print Industry experience and knowns what it taken to print a job BW Color and Press Cut sheet or wide format we have it.
- Has a thorough knowledge of Print products and services production processes capabilities and pricing
- Experience working in print industry in a consultative role or account management role.
- Possesses a solid knowledge of MIS systems and order entry processes
- Strong analytical skills (break projects into steps or sets)
- Excellent writing and verbal skills
- Professional appearance and decorum
- Strong organizational and timemanagement skills
- Onsite position MF. Regular 40 hours. in Walnut Creek CA.
At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.
We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Required Experience:
Manager
Employment Type
Full-Time
