Provide clear direction to Front Office staff assigning work and instructing agents in details of work while enhancing team morale.
Observe and train Front Office staff performance and encourage improvement ensuring productivity efficiency and standards of service are exceeded.
Resolve customer issues and complications and determine effective solutions.
Welcome and register guests into hotel ensuring requests are fulfilled and following all special instructions.
Adhere to established security and credit policies and protocols and guide Front Office staff on correct procedures.
Select and block rooms for arriving guests preregister individuals or groups as required assist in escorting VIPs and return guests to their rooms as requested.
Check guests out of the hotel make change cash checks and post charges to guest accounts.
PromoteCourtyard marketing programs.
Maintain a balanced bank assigned from the hotel handling cash and credit transactions with detail and accuracy.
Quote and maintain familiarity with room and rate availability for current and future dates and accept reservations changes and cancellations as needed.
Work closely with all departments to coordinate the efficient handling of guest requests and inventory.
Handle hotel emergency procedures and situations with maturity and professionalism.
Perform tasks and projects as delegated by Front Office Management and Hotel Management Team.
Other duties and responsibilities as assigned.
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Maintain a safe work environment for coworkers and a safe hotel for guests.
Qualifications & Job Requirements
High school diploma and on to three months related experience and/or training; or equivalent combination of education and experience
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