Service Desk Personnel
Service Desk Personnel
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Job Description
Describe this positions most important duties performed in the normal course of work. Please describe each in order of importance and indicate the average percent of time devoted to each duty over the course of the year or contract period.
Description of Duties(primary & secondary)
of Total Work Effort
Desktop Support
25
Tier12Support
50
Active Directory Management
25
Call Center Support
100
3.
Business Justification
Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks reassigned to other filled positions capable of performing the job duties. Whenever possible indicate the importance of this position as it relates to OIRs Strategic Plan. Attach additional sheets if necessary.If Standard work weekwill notbe 37.5 hrs. /wk. please justify below.
Work Location: 505 Deaderick St. Ste. 500 Nashville TN 37243
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
People/Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue and local Queues
Active Directory Management
iOS ManagementSupport and Deployment
Video Conferencing
Network troubleshooting
Application Troubleshooting
Remote support
Hardware Deployment
ServiceNow
Requirements
Employment Type
Full-Time
