Ticket Operations Representative
Ticket Operations Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position supports the day to day and gameday operations for the JMA Wireless Dome Box Office. This position is specifically responsible for providing excellent customer service to all patrons who attend events at the JMA Wireless Dome through phone inperson and written interactions. In addition this position is responsible for working as the primary box office liaison to the Womens Lacrosse program for all complimentary ticket requests for home and postseason contests. Furthermore this position is responsible for fulfilling all excess capacity requests for Mens and Womens Basketball and is responsible for completing detailed weekly individual game sales reports for Mens and Womens Basketball. Lastly this position serves as a liaison to one or more members of the ticket sales department.
Responsibilities
Provides customer service to all patrons who attend events at the JMA Wireless Dome. Primary customer service provider via phones and windows during selected times as assigned by the Associate Director. Manages the coordination and ticket distribution of all compliance protocols as it relates to Womens Lacrosse player guest recruits coaches visiting teams and nonparticipating student athletes admissions for home away and postseason contests. Responsible for all ticket operations needs including but not limited to renewals inventory management visiting team etc. Acts as Box Office liaison to one or more members of the Ticket Sales Department. Maintains manifests including managing inventory for season and individual game and general admission game tickets. Completes Athletic complimentary ticket reconciliations for individual and season tickets for Mens and Womens Basketball. Completes Athletic detailed weekly individual game sales reports for Mens and Womens Basketball. Maintain the ADA Hangtag process for Football and Mens Basketball season parking. Manages Faculty/Staff season ticket verification process. Fulfills donation certificates donated by Syracuse Athletics for complimentary admission. Assists in the management of the box office gameday operation for specified events. Assist the Associate Director with answering and troubleshooting customer servicebased questions and issues at the front windows for specified events Other Duties as assigned.
Required Experience:
Unclear Seniority
Employment Type
Full Time
