Technical Program Manager-ServiceNow ServiceNow Delivery Manager

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives. Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw Poland a city renowned for its rich scientific and technological heritage. This hub provides critical functions meeting the growing demand of Modernas global business operations. Were inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

We are looking for an experienced Technical Program Manager (TPM) with strong technical ServiceNow expertise a productfocused mindset aligned with the Moderna Mindsets and a passion for delivering bestinclass digital experiences. In this role you will be the primary liaison between the business and the ServiceNow platform team serving as the single point of contact for overall project status.

Our ServiceNow platform includes ITSM ITOM Discovery ITAM and HRSD and we are seeking a leader who will help us expand its capabilities and drive digital transformation across Moderna.

Heres What Youll Do

Your key responsibilities will be:

• Drive ServiceNow platform initiatives throughout the lifecycle including technical strategy workstream decomposition dependency management and risk mitigation.

• Build strong relationships with software engineers product managers and key business stakeholders to ensure alignment and technical delivery.

• Maintain an accurate roadmap of deliverables making tactical decisions to ensure successful and continuous alignment with business priorities.

• Oversee release management by coordinating bug triage mitigating risks and ensuring highquality feature rollouts.

• Translate customer and business needs into actionable technical requirements and define resource and budget needs for product success.

• Proactively identify dependencies across functions and develop solutions to overcome technical and operational challenges.

• Allocate tasks and responsibilities across development teams to drive successful product delivery.

• Collaborate with software engineers and managers across teams to ensure technical consensus on product requirements.

• Monitor ServiceNows upcoming releases identifying areas of impact and driving upgrade plans to align with business needs.

• Work closely with the product owner and development manager to ensure effective change management for upcoming product features.

Your responsibilities will also include:

• Owning and managing project status reporting to stakeholders and leadership.

• Tracking program risks and implementing mitigation strategies to minimize disruptions.

• Acting as the central point for ServiceNow platform growth ensuring a strategic and scalable approach.

• Leading digital transformation initiatives by ensuring the adoption of best practices within the platform.

The key Moderna Mindsets youll need to succeed in the role:

• We act with urgency As the ServiceNow TPM you will need to drive initiatives forward with speed ensuring that our digital transformation keeps pace with Modernas rapid growth. Your ability to make quick informed decisions will be critical to success.

• We digitize everywhere possible In this role you will be at the forefront of Modernas ServiceNow evolution ensuring that we leverage cuttingedge digital tools to maximize efficiency and create seamless experiences for employees.

Heres What Youll Need (Basic Qualifications)

• Bachelors Degree in Computer Science Engineering Machine Learning or a related fieldOR 5 years of equivalent professional experience in lieu of a degree

• Minimum 4 years of relevant experience leading ServiceNow product initiatives with knowledge of ITSM ITOM ITAM HRSD or CSM modules.

• 2 years of jobrelated experience in data analysis capacity planning strategy and risk management

Heres What Youll Bring to the Table (Preferred Qualifications)

• ServiceNow Certified System Administrator (CSA) or ITIL Certification.

• Experience working in a regulated industry (Pharma Life Sciences Biotech or Healthcare.

• Knowledge of ServiceNow integrations automation and platform architecture.

• Demonstrated success in representing the voice of the customer.

• Demonstrated ability to channel many points of view negotiating cultivating and growing partnerships.

• Strong technical abilities: experienced with modern software development practices used to build and deploy applications.

• Demonstrated ability to work in a fastgrowing multidisciplinary organization.

• Enduser obsessed with a passion for solving challenges through innovative digital solutions.

• Selfdirected and selfmotivated; excellent communicator and collaborator

• Experience working in life sciences pharma/biotech or hightech industries with a preference for experience in one or more of eCommerce data/machine learning platforms or cloud infrastructure.

• Experience in a regulated environment

• Experience working in a matrixed organization.

• A desire to make an impact as part of a highgrowth transformational company that isBold Relentless Curious and Collaborative

At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and wellbeing resources are designed to support youat work at home and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to wellbeing
• Free premium access to fitness nutrition and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary yearend shutdown
• Savingsandinvestments
• Locationspecific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a worldclass team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our culture.Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an inperson culture is critical to our success. Moderna champions the significant benefits of inoffice collaboration by embracing a 70/30 work model. This 70 inoffice structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit modernatx/careers to learn more about our current opportunities.

Moderna is a smokefree alcoholfree and drugfree work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .