Description: The Systems Administrator is responsible for testing implementing maintaining and supporting moderately complex components of the systems infrastructure and the associated tools. You will provide issue and problem resolution for moderately complex issues and perform disaster recovery exercises associated with Infrastructure Tools. You will collaborate with customers business partners and engineering teams to develop implement and support appropriate IT solutions.
Monitoring multiple ticket/change queues
Works on small to large moderately complex assignments
Works with a team of system engineers to support solutions to meet business goals
Monitoring of system events providing initial service remediation efforts related to events generated on multiplatform applications
Troubleshoot hardware and software errors by running diagnostics documenting problems and resolutions and assessing the impact of issues
Implementation of change tasks including patch deployments software deployments and application upgrades
Implementation of standard request fulfillment activities including server builds system adjustments and decommissioning activities
Serve as an internal escalation point within operations
Analysis and transition of tasks between teams within Platform Services
Utilize an interactive job submission application tool
Follows operational best practices and standard operating procedures for deployment support breakfix and systems management
Creation and maintenance of documentation as it pertains to transitioned tasks
Create document and maintain global processes as they pertain to Platform Services
Make recommendations and implement improvements for the Platform Services department
Makes recommendations for new procedures and processes for the department
Normally receives minimal instruction on daytoday work and general instructions on new assignments
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must be committed to incorporating security into all decisions and daily job responsibilities
Minimum 2 years of system administration experience with Windows server
Knowledge of Windows server technologies including Active Directory DNS and DHCP
Strong analytical skills/root cause analysis skills
Understanding the operating system theory core infrastructure 3rd party software products and client/server hardware components.
Experience with installing system patches
Preferred
Associate degree or higher in Computer Science Computer Information Systems or Management Information Systems plus two or more years of related work experience
Minimum 6 months of system administration experience with UNIX and Linux server technologies
Experience with system management tools including WSUS SCCM SCOM and SCORCH
Experience packaging Windows applications using SCCM
Certifications or experience with virtual infrastructures such as VMware
Certifications or experience in cloud infrastructures such as Azure and AWS
Basic experience of working with middleware software such as Weblogic and Tomcat
Knowledge of the Agile methodology and tools like Jira and Confluence
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