Technical Service Manager - NETA III or IV
Technical Service Manager - NETA III or IV
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Summary
The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department. Position is also responsible for completing technical jobs and duties as business needs dictate.
Responsibilities
- Responsible for daytoday operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns employee question/concerns facility issues etc.
- Responsible for hiring and training for direct reports. Conduct interviews complete job reviews set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
- Schedule work of local team and coordinate schedules for larger jobs with other managers.
- Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.
- Cultivate and maintain customer relationships with internal customers external customers and vendors. Conduct client communication in a highly customer serviceoriented manner.
- Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
- Work with VP GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
- Prepare variety of reports as assigned.
- Work with HSE to develop effective safety records and practices to minimize the Companys exposure to potential risks.
- Work may require flexible hours weekends holidays and night work to work coordinate and/or communicate location business needs.
- All work and decisions shall be conducted in strict compliance of all regulatory law.
- Observe all safety rules and Best Practices; Follow all company policies and procedures.
- Maintain NETA certification and be willing to test up to the next levelTesting Division.
- Other duties as assigned.
Required Experience and Qualifications
- Associate degree in related field or experience equivalency and a minimum of 5 years related experience.
- Knowledge of various industry standards such as: NETA NEC OSHA and NFPA.
- Prefer experience with most of the following or similar: MCCs Breakers relay testing etc. ortraining from the military (Army Prime Power Air Force Electrical Power Production NAVY or another related program).
- Thorough understanding of heavy industrial utility large commercial renewable energy and ability to troubleshoot complex business issues.
- Must be able to work safely and adhere to all electrical safety procedures.
- Work may require flexible hours weekends and holidays. Must be available for outoftown work.
- Proven leadership and mentoring skills.
- Strong communication (written and oral).
- Able to meet deadlines and handle multiple tasks.
- Strong oral and written communication skills.
- Able to work with various people throughout the organizationCustomer Focused.
- Focus on accuracy and efficiencies.
- For positions that utilize a company vehicle will be required to have a valid drivers license.
Who we are!
RESA Power is a dynamic people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety performance and compliance of electrical distribution systems. With a track record of longterm partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe missioncritical power across our customers electrical infrastructure lifecycle.
Our Vision
To be the premier firstchoice trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
We do it right
- We pride ourselves on our integrity and expertise. We dont cut corners.
- You perform job responsibilities safely efficiently and thoroughly all day every day.
- You conduct yourself professionally ethically and honestly.
- You display sound judgment and decisionmaking skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.
We are customer driven
- Our number one concern is our customer and our longterm relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm professionalism and in a customer focused manner.
- You promote goodwill by handling all contacts (example: coworkers management vendors customers etc. with respect courtesy cooperation attentiveness and follow instructions from management.
We focus on growth
- We are dedicated to growing the company and our employees.
- You understand and apply your knowledge of techniques policy procedures equipment and skills involved in the job.
- You seek out new assignments and assume additional duties.
- You seek to expand your abilities (certifications continuing ed OTJ experience etc..
We solve problems
- Every day is different so we need to be innovative decision makers flexible and adaptable.
- You efficiently and thoroughly complete assignments.
- You perform work assignments independently.
- You propose new ideas and find better ways of doing things.
We get it done
- We are efficient reliable and no nonsense. We work hard but we also play hard.
- You follow through on commitments in a timely way.
- You produce easily understandable and accurate reports that meet customer and/or Company expectations.
- You actively listen. You seek advice and help as appropriate.
- You can effectively deliver messages to a variety of individuals (RESA employees vendors customers etc..
We build strong relationships
- Our leaders are servant leaders. We provide you with the support of a wellrun company but the connectedness of a family. We collaborate with each other and our customers.
- You collaborate to create the best solutions for each other and our customers.
- You build strong relationships within the team across RESA departments and locations and with customers and vendors.
Additional Information
Travel:Up to 50 travel
Type:Fulltime
Location:Houston TX
Compensation:$60.00$70.00 an hour plus eligible for overtime.
Relocation: Available for highly qualified candidates.
Benefits:Full benefits including medical dental vision companypaid life insurance Employee Ownership Plan matching 401k paid time off Paid Holidays and Milestone bonus.
Physical Demands:Office Duties; Lifting a maximum of 50lbs on a daily crawling climbing standing for long periods of time and working in nonideal conditions.
Application Details:The position will stay open until filled seeking one FTE. Apply via job postings on job boards or from the company website.
RESA Power is an equal opportunity employer.Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.
Required Experience:
Manager
Employment Type
Full-Time
