drjobs Automotive Internet Business Development

Automotive Internet Business Development

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1 Vacancy
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Job Location drjobs

Watertown, NY - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Overview: We are seeking a highly organized and customerfocused individual to join our team as an Automotive Lead Handling Specialist. In this role you will be responsible for efficiently managing and nurturing leads ensuring a positive and seamless experience for potential customers in the automotive sales process. The ideal candidate should possess strong communication skills attention to detail and a proactive approach to lead management.

Responsibilities:

  1. Lead Reception and Qualification:

    • Receive and respond to inbound leads from various sources including online inquiries phone calls and walkins.
    • Qualify leads based on established criteria ensuring alignment with the companys target customer profile.
  2. Database Management:

    • Enter lead information into the customer relationship management (CRM) system accurately and in a timely manner.
    • Regularly update and maintain the lead database to ensure data integrity.
  3. Lead Nurturing:

    • Implement lead nurturing strategies to engage potential customers and move them through the sales funnel.
    • Utilize various communication channels including phone calls emails and social media to maintain consistent contact with leads.
  4. Appointment Setting:

    • Schedule appointments for prospective customers to visit the dealership or meet with sales representatives.
    • Coordinate with the sales team to ensure a smooth transition of leads into the sales process.
  5. FollowUp:

    • Conduct timely and persistent followups with leads to address inquiries provide additional information and encourage further engagement.
    • Document all interactions and updates in the CRM system.
  6. Collaboration with Sales Team:

    • Work closely with the sales team to share insights about lead behavior preferences and potential roadblocks in the sales process.
    • Collaborate on strategies to improve lead conversion rates.
  7. Performance Metrics and Reporting:

    • Track and analyze key performance indicators (KPIs) related to lead handling and conversion rates.
    • Provide regular reports on lead management activities and outcomes.

Qualifications:

  • High school diploma or equivalent; additional education or training in sales or customer service is a plus.
  • Proven experience in lead handling customer service or sales support preferably within the automotive industry.
  • Familiarity with CRM systems and lead management tools.
  • Strong communication and interpersonal skills.
  • Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
  • Customerfocused mindset with a dedication to providing an exceptional experience for potential customers.

Required Experience:

Intern

Employment Type

Full-Time

Company Industry

About Company

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