IT Helpdesk Support Deskside
IT Helpdesk Support Deskside
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
At City Electric Supply we encourage our people to ask questions create discover and learn.
If youre passionate about what you do and think you can contribute we encourage you to apply even if you dont meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.
Lets build something great together!
About CES:
CES is a global electrical wholesaler providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom it has since expanded to over 1000 locations across multiple countries including the United States Canada Australia and Europe.
We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognize that technology and data are at the forefront of this.
Our Global IT team deliver a portfolio of transformative work expand our digital options upgrade and futureproof our systems to place us at the forefront of the marketplace.
To do this we need talented and creative people across all areas to join us in delivering our evolution to enable our forwardthinking business over the next few years and beyond and this is where you come in...
Summary:
In this handson role youll provide daytoday support for CES employees by troubleshooting hardware and software issues handling Tier 1 tickets via Freshservice and managing the shipping and receiving of IT equipment like laptops and monitors from our onsite fulfillment center. Youll work both independently and collaboratively in our Marshfield MA office with some local travel required (up to 2 hours outside of Marshfield MA). If youre looking for a dynamic onsite role with a mix of technical and logistical tasks this is the perfect opportunity to grow your skills in IT support.
Essenital Job Functions:
- Take the preliminary call and inperson requests from users and create the ticket.
- Provide onsite support to internal customers.
- Gather customer information/data and determine the fundamental issue.
- Troubleshoot (research the symptoms) of the problem.
- Document steps taken to determine the underlying issue.
- Hardware and software troubleshooting skills.
- Network troubleshooting.
- Escalate to Level 2 technician within time constraints.
- Follow up on resolutions until completion.
- Walk customers through the problemsolving process.
- Customer service focused.
- Follow established departmental standards and procedures.
- Contribute to team effort by accomplishing related results as needed.
- Work under supervision and understand the necessity for communicating and coordinating work efforts.
- Ability to work fulltime or overtime if necessary.
- Some travel required to headquarters for meetings and training.
Education/Experience:
- High school diploma or equivalent.
- At least 1 year of handson experience in technical support where youve successfully resolved issues and provided excellent customer service to end users.
Travel:
- Please note that this role may require travel to branches as needed with distances of up to 2 hours from our Marshfield MA office.
Interview Process:
- 30minute Talent Acquisition Phone Screen.
- 1hour Onsite Interview with the System Support Manager and Hardware Helpdesk Team Lead.
Benefits Offered:
- Competitive hourly pay.
- Medical Dental Vision Insurance.
- Paid Time Off and 7 paid Holidays.
- 401(k) company match program.
- Telehealth.
- Shortterm and Longterm disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness Hospital Confinement Accident Insurance Supplemental Life Insurance.
- Employee Assistance Program.
- Mental physical financial wellness.
- Auto and Home Insurance discount.
- Paid Pregnancy Parental and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fastgrowing company.
- In some jurisdictions state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.
$22 $25 an hour
EEO Statement
City Electric Supply (CES) provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race color religion sex national origin age disability genetics veteran status or other protected class status. In addition to the federal law requirements CES complies with applicable state and local laws governing nondiscrimination in employment. CES also makes reasonable accommodations to qualified individuals with disabilities in accordance with the ADA. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfers leaves of absence compensation and training.
Attention Applicants: If you have a disability and need a reasonable accommodation to complete any part of the application process or if you have difficulty accessing or using the online application process and need an alternative method please contactus ator.
City Electric Supply is a drug free workplace.
For further information about CES visit our website at www.cityelectricsupply.
Employment Type
Full-Time
Key Skills
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