Housing Retention Specialist

Every person deserves compassion dignity and the safety of a place to call home.
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted interdisciplinary services in our recuperative care centers emergency shelters housing services and childrens and family programs. IF currently has 13 facilities with 22 microcommunities scattered across Orange County Los Angeles County and the Inland Empire.

Job Description

The primary purpose of the Housing Retention Specialist is to provide newly and unstably housed clients with retentionfocused case management services. Housing Retention Specialists (HRSs) will assist clients by developing individualized sustainability plans to address any barriers or uncertainties present in their living situation. This may include providing support and education regarding lifeskills such as financial management and budgeting IADLs resource navigation landlord communication prompt upkeep of fixed expenses diet nutrition and cookery insurance and healthcare understanding and any other such need or insufficiency experienced by the client that may impact their ability to retain housing. This can also include care coordination which may consist in the retention specialist linking clients to additional outside services that may reinforce their effort to bring stability and longevity to their living situation.

The pay range for this position is $23.00 $26.00 per hour depending on experience.
The hours for this role will be 9:00am 1:00pm. Part Time)

Responsibilities

• Carries a maximum caseload of 2225 clients
• Must attempt to meet all clients inperson each month
• If client is unabletocontact then there must be at least 4modes of communication used in the effort to contact the client in the month
• Develop individualized sustainability plans with measurable goals and objectives and assist in achieving clients desired outcomes.
• Network and collaborate with relevant internal and external personnel as it pertains to promoting retention outcomes
• Advocate for and connect clients to resources that will assist the client in achieving stabilization and housing retention. This includes warm handoffs to agencies who can assistclients with financial benefits mental health substance abuse hygiene shelters medical treatment legal advocacy etc.
• Attend Interdisciplinary Care Team meetings when scheduled and provide updates to health
  care networks on mutual clients.
• Attend all relevant meetings held with the CalAIM teams.
• Coordinate prepare and maintain required charting and documentation in a timely and
  thorough manner.
• Maintain client records according to HIPAA and adhere to all client confidentiality
  requirements and standards.
• Complete training and development opportunities as determined appropriate by the
  supervisor.
• Acts in an ethical manner reflecting core values of integrity transparency accountability
  respect and responsibility.
• Must accept personal responsibility and accountability for performance of duties.

Preferred Experience/Minimum Qualifications

Required:

• High School Diploma or equivalent.
• Proficiency in Microsoft Office Suite (Outlook Teams Word Excel PowerPoint OneDrive)
• Case management/housing navigation experience dealing with homeless populations or similar fields.
• Customer and client relation skills.
• Valid CA Drivers License and eligibility for company vehicle insurance.

Preferred:

• Bilingual in English and Spanish.
• Bachelors Degree

Benefits

• Medical Insurance funded up to 91 by Illumination Foundation (Kaiser and Blue Shield) depending on the plan
• Dental and Vision Insurance
• Life AD&D and LTD Insurance funded 100 by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans