Job Description:
We are seeking a dynamic and experienced General Manager to lead our team. The ideal candidate is a seasoned hospitality professional with a proven track record in hotel management. As the General Manager you will oversee all aspects of hotel operations including guest services staff leadership financial performance and quality assurance.
Responsibilities:
- Provide leadership and direction to all hotel staff fostering a positive work environment and promoting teamwork.
- Ensure exceptional guest service by maintaining high standards of hospitality and addressing guest concerns promptly.
- Oversee all hotel departments including front desk housekeeping maintenance and food & beverage services.
- Develop and implement strategies to maximize revenue and profitability including sales and marketing initiatives revenue management and cost control measures.
- Monitor and analyze financial performance metrics such as occupancy rates RevPAR and budget variances taking proactive measures to achieve financial goals.
- Maintain compliance with brand standards and local state and federal regulations regarding safety hygiene and licensing.
- Conduct regular property inspections to ensure cleanliness maintenance and safety standards are met.
- Recruit train and supervise staff providing coaching feedback and performance evaluations to enhance productivity and professionalism.
- Cultivate positive relationships with guests vendors and corporate partners to strengthen the hotels reputation and market presence.
Requirements:
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred).
- Minimum of 5 years of hotel management experience with at least 2 years in a leadership role.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
- Excellent communication skills both written and verbal with proficiency in English (additional languages a plus).
- Proven track record of achieving financial targets and delivering outstanding guest satisfaction.
- Proficiency in hotel management software (e.g. Opera Fidelio) and Microsoft Office Suite.
- Knowledge of industry trends market dynamics and the competitive landscape.
- Flexibility to work evenings weekends and holidays as needed.
Required Experience:
Director