Desktop Support Engineer
Desktop Support Engineer
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Desktop Support Engineer Job Requirements
Job Title
Desktop Support EngineerExperience Level
34 yearsLocation
HyderabadReports to
IT Manager / Technical LeadJob Summary
We are seeking a skilled and motivated Desktop Support Engineer with 3 to 4 years of experience to provide technical support manage hardware and software configurations and resolve enduser issues. The ideal candidate will have experience with laptop shipments laptop configurations Active Directory user creation and a strong understanding of IT support processes.Key Responsibilities
- Technical Support: Provide timely and effective support to endusers on hardware software and networkrelated issues. Troubleshoot and resolve technical issues both remotely and onsite.
- Laptop Shipments & Configurations: Manage laptop shipments including receiving inventory management and coordinating deliveries to users. Configure laptops with necessary software and hardware settings ensuring compliance with company standards and security protocols.
- User Account Management: Manage user accounts on Active Directory including user creation modifications and deactivations. Ensure correct permissions and group policies are applied to users for access to resources and applications.
- EndUser Support: Handle user issues ranging from application errors system performance printer setups and network connectivity. Provide support for Microsoft Office 365 email configurations VPN setups and other common enterprise applications.
- Software Installation & Updates: Install update and troubleshoot software on desktops and laptops. Ensure regular patching and updates are applied in line with organizational policies.
- Hardware Maintenance: Diagnose and troubleshoot hardware issues for laptops and peripherals (e.g. printers scanners docking stations). Coordinate hardware repairs or replacements when necessary.
- Asset Management: Maintain an accurate inventory of all IT assets including laptops and other peripherals. Track the lifecycle of IT assets from procurement to disposal ensuring proper documentation and asset tagging.
- Ticketing System Management: Track and resolve user issues using the companys ticketing system. Ensure tickets are resolved within SLAs and maintain documentation of troubleshooting steps and resolutions.
- Network Troubleshooting: Support basic network troubleshooting for endusers including WiFi connectivity LAN setups and IP address issues.
- Security Compliance: Ensure all systems comply with company security policies including regular updates for antivirus firewalls and disk encryption. Educate users on best practices for data security.
- Documentation: Maintain accurate and detailed documentation of issues solutions and laptop configuration steps for future reference and knowledge sharing.
Requirements
- 34 years of experience in desktop support IT helpdesk or a similar technical support role.
- Proficiency in Windows operating systems; experience with macOS is a plus.
- Experience with laptop configurations and troubleshooting.
- Strong knowledge of Active Directory for user account management (user creation modifications and deactivations).
- Familiarity with Office 365 and common enterprise applications.
- Experience with remote support tools and VPN setups.
- Basic knowledge of network troubleshooting (WiFi LAN setups IP address issues).
- Experience with asset management including tracking maintaining and managing IT hardware inventories.
- Experience managing laptop shipments and coordinating deliveries.
- Familiarity with ticketing systems like Jira ServiceNow or equivalent to track and resolve user issues within SLAs.
- Ability to diagnose and troubleshoot hardware issues for desktops laptops printers and other peripherals.
- Experience with software installations and applying updates/patches regularly.
- Knowledge of IT security policies and experience in ensuring compliance with antivirus firewalls disk encryption etc.
- Strong problemsolving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status sexual orientation or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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