Contact Centre Sales Advisor
Contact Centre Sales Advisor
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Job Description
Job Description:
Contact Centre Sales Advisor
Office based role in Staines Middlesex TW18 3DZ
Permanent
bonus to be paid on completion of probation
Full Time 37.5 hours per week Shifts between 8am8pm (one half Saturday a month)
We make health happen
As a Contact Centre Sales Advisor youll be the voice of Bupa for our customers.The experience you offer affects the lives of others in an important way every day.
Youll be on hand to guide our existing customers through their policy renewal conversations. Ensuring the right outcome and best level of healthcare for them and their families.
At Bupa we want our people to not only grow but thrive at work. Our Stepping Stones programme and exclusive Career Academy rewards those who bring their sales experience teamed with a passion for great customer service.
How youll help us make health happen:
- Taking inbound calls from our members in a fastpaced environment
- Working with multiple systems and adhering to regulatory requirements
- Ensuring each customer has a great experience whether its the first call of the day or the last
- Take ownership of customer queries managing them through to resolution
- Diagnose customer needs through effective questioning techniques
- Introducing our tailored products and services to suit the needs of our customers.
- Accurately maintain our customer database ensuring all conversations are documented and actions are recorded.
Key Skills / Qualifications needed for this role:
- Previous sales /contact centre experience is highly preferred.
- Strong PC skills the aptitude to adapt to new systems.
- Great interpersonal skills with a genuine passion for customer service and helping others
- The ability to influence and explain complex information in a simple manner
- An enthusiastic cando attitude with a desire to achieve goals
Benefits
Our benefits are designed to make health happen for our people. Viva is our globalwellbeingprogrammeand includes all aspects of our health from mental and physical to financial social and environmental wellbeing.
You can enjoy the following benefits and more:
- Holidays 25 days Bank Holidays with the option to buy or sell some of your annual leave entitlement (subject to NMW requirements)
- Bupa Staff Health Trust You will have access to our bespoke healthcare cover that provides medical insurance for you and your family
- Wagestream Have early access up to 40 of your earned wages within minutes (subject to eligibility criteria)
- Pensions / Life Insurance Join one of our Bupa pension plans up to 12**
- Parental Leave We have schemes for adoption birth parents and co parents
- Extensive L&D program including internal development and access to apprenticeships
- Free health assessments every 2 years to support both body and mind
- Emotional Wellbeing online Variety of selfguided programmes provided by SilverCloud Health to help you manage money worries stress sleep and more.
- Match Funding We offer match funding up to 250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.
Why Bupa
Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.
We encourage all of our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim tooffer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format please email:
*During our recruitment process if you are suspected of using AI at any point your application will automatically be declined*
Time Type:
Full timeJob Area:
Locations:
Staines Willow HouseRequired Experience:
Unclear Seniority
Employment Type
Full-Time
