New Claims Co-ordinator - Legal Expenses
New Claims Co-ordinator - Legal Expenses
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Job Description
About Us
Speed simplicity and a commonsense human touch. Its what we do. And we do it well. We connect our customers with the very best in home pet travel life over 50s life cycling and SELECT Premier insurance anytime from anywhere. Weve been changing the game for insurance since 1985. And with several of the UKs most trusted brands under our wing weve developed a reputation as one of the UKs most trusted insurance businesses.
We currently have an exciting new opportunity to join our Legal Expenses team as a New Claims Coordinator. This is a fulltime position offered on 12 Months Fixed Terms Contract based that will be based from our Bristol office (hybrid working).
The role
Our Legal Expenses policies give our customers protection when they need to take legal action against someone in order to get compensation or other legal remedy. The types of claims our customers make range from personal injury following car accidents disputes with employers or contractors to neighbour disputes.
Our role in the New Claims Team is to contact our customers by phone and by letter to discuss the decision made on their new claim enquiry. Well also discuss legal representation with them and send their details to solicitors. We give an excellent experience to our customers at a time when they are often in a difficult or sensitive situation.
What youll be doing
Assessing and processing legal expenses claims enquiries and acting as the first point of contact for new and existing customers
Speaking with our customers about their new claim specifically in relation to appointing legal representatives to act for them
Helping customers understand the next steps in their legal claim journey and relaying meaningful regulatory notices and providing decisions in writing
Appointing legal representatives to act for our customers and collaborating closely with our preferred law firms
Interacting with our other technical claims handling teams and business areas to progress claims or resolve customer concerns
Providing an excellent customer experience throughout the claims process on both incoming and outgoing calls
What were looking for
Excellent customer service skills
Previous experience in a customer facing environment would be desirable
High attention to detail
Ability to organise and prioritise workloads
What well give you
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working varying with the nature of your role.
Core benefits include:
9 Private Pension
50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and were committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and well always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know youre more than a CV and the things that make you you can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process speak to our recruitment team who will be happy to support you.
Location: Bristol
Remote Working: 2 days in the office
Contract: 12 Months FTC/Secondment
#LIPK1 #Hybrid
Employment Type
Full-Time
