Student Advisor Undergraduate and Postgraduate
Student Advisor Undergraduate and Postgraduate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 3 Year Diploma / Bachelors Degree (NQF level 7 in Business / Marketing / Public Relations / Communication field or Similar.
- Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.
- Telephone Etiquette.
- Customer Service Focused.
- Target driven with an ability to handle pressure.
Responsibilities and expectations but not limited to:
Database Capturing and Integrity:
- Ensure all database (interest cards telephonic enquiries walkins) secured is captured accurately and in full on STASY.
- For leads that are integrated into STASY (e.g. website leads online applications etc. ensure that all additional student personal information is captured.
- Responds telephonically to all enquiries within 48 hours of query (where telephone number has been supplied).
- After the initial telephone call send all necessary information via email.
- Responds to and consults with if necessary all applications not yet consulted with.
- Conducts follow up calls with all enquiries within 5 working days of initial contact.
- Secure applications by following the consultation process with all leads and enquiries.
- Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
- Complete required weekly follow up calls to secure applications.
- Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
- Drive applications to accept offer of admission and pay the required preregistration fee.
- Achieve individual registration target as determined by Head: Student Recruitment (Distance).
- Internal customer points to note interaction with his/her team members interaction with other campus staff outside his/her team interaction with Campus Senior management and Campus Head.
- Manages relationships in accordance with policies procedures and legal requirements.
- Ensures and enables clear and open communication between the stakeholders and the brand.
- Conducts regular meetings with stakeholders.
If you do not hear from us within two weeks of applying you may assume that your application was unsuccessful.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
