IT Specialist
IT Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Carroll Enterprises Inc is looking for a Technical Support Specialist to join our team in our Worcester MA office. This person will provide technical guidance and support to our business and customers.
The ideal candidate will have a strong technical background solid analytical skills and proven problemsolving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
- Act as product expert Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an ongoing manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
- Provide customer support Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
- Bachelors degree in Computer Science (or the equivalent) is required
- Four years of related technical support experience
- Technically savvy with strong project management skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a nontechnical person in a way they will understand
About Carroll Enterprises Inc
Carroll Enterprises benefits benefits include health dental vision care paid time off life and disability insurance and matching 401(k)
Required Experience:
Manager
Employment Type
Full-Time
