Guest Services Ambassador Work Camper or Local - ROL

*This position is for ROL Campgrounds. ROL is a valued partner of Revelry. See below for more information about our company and this position. Please submit a resume (or relevant job experience) and cover letter and include in your cover letter why you would be a good fit for the role.

FT/PT Available

All Available Positions Include MandatoryNights Weekends and Holidays

About ROL

ROL is an outdoor hospitality company building a network of boutique campgrounds with a shared focus on environmental sustainability and techenabled amenities. Were on a mission to deliver bestinclass experiences and to transform recreational campground development.

At ROL youll find a supportive dynamic community that values innovation sustainability and the personal growth of our employees.

About this position

Were looking for candidates with guest services experience and familiarity with the RVing and outdoor hospitality industry.

This position is for onsite guest service ambassadors (GSAs) at our campground in Geneseo IL.

Our guest services ambassadors are responsible for facetoface communication with our guests troubleshooting and resolution of guest concerns and the daytoday operations of our properties.

The best GSA candidates will

• Have their own recreational vehicle

• Be passionate about camping RVing outdoor recreation and environmental conservation

• Care deeply about customer experiences and take pride in providing the best service possible to our guests

• Be patient and empathetic with our guests who come from all over the world and who have different levels of comfort and experience with camping and electronic booking systems

• Be comfortable working at an earlystage company where change and innovation are welcomed and embraced

• Have an interest in growing their career in the outdoor hospitality industry.

Description

As a Guest Services Ambassador you will be responsible for the following:

• Maintaining campground appearance and cleanliness;

• Emptying firepits and trash cans throughout the property;

• Cleaning bath houses laundry rooms and office spaces daily;

• Attending to maintenance matters within your skillsets;

• Being a caretaker and steward of all camp equipment;

• Monitoring the checkin and checkout of guests;

• Assisting guests with retail purchases and providing recommendations for local shops outfitters and experiences;

• Enforcing campground rules and guidelines when necessary;

• Communicating about guests property conditions and maintenance issues to your supervisors.

• 100 guest satisfaction is your ultimate objective.

Required

• Willingness to work in all weather conditions.

• Capability to walk sit and/or stand for extended periods as circumstances require.

• Experience with and willingness to utilize POS and bookings systems.

• Ability to lift up to 50lbs.

• Familiarity with using laptops smartphones and workflow apps for communication.

• Detailorientedness especially regarding accuracy of data and information sharing.

• A readiness to handle credit card and other financial information securely.

• Treating our properties with care and respect.

• Taking care of guests like they are family.

• Ability to deescalate and/or resolve guests complaints and/or concerns.

• Effective critical thinking and decisionmaking skills.

• An unequivocal drive for guest satisfaction.

Compensation

• Paid biweekly hourly rate $1618/hr.

• FHU site included 30/50AMP).

• Utilities Credit.

• Employee discounts.

• Campground transfer program for highperforming employees.

ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.