German Quality Analyst for Domestic Appliance Company - Athens Greece
German Quality Analyst for Domestic Appliance Company - Athens Greece
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Job Description
Learn Lead & Grow. #SitelGreece
As a global leader in endtoend customer experience (CX) products and solutions Sitel Group partners with the worlds bestloved brands from Fortune 500 companies to local startups to design build and deliver a competitive edge across all customer touchpoints.
With our awardwinning culture built on 35 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people to Create Connection. Value Conversation.
Come and work with us.
We are looking for a talented and accomplished German Quality Analyst to enhance the competencies of individual employees coaching programs and be responsible for monitoring procedures and identifying improvements or nonconformity issues.
Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
As a Quality Analyst in this project your daily responsibilities will include:
- Ownership of quality methodology delivery and development across the Operations
- Deliver appropriate feedback on the quality of the service to advisors ensuring adherence to procedures
- Attend and participate in meetings with Operations to discuss outputs of monitoring
- Provide relevant information for Monthly Quality Reports
- Give feedback to the training department about issues arising from monitoring
- Participate in monthly calibrating sessions to ensure consistency
To succeed in the role you will need to have:
- Native or proficient level of German (C2
- Advanced English level (C1 at least) with strong verbal and written communication skills
- Good organization/ time management skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to make fair and consistent judgments and decisions
- Ability to solve problems and offer suggestions
- Ability to influence behavior
- Ability to adhere to all organizational policies and procedures
- Ability to give constructive feedback to the agents which lead to performance improvement
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate or willing to relocate to historic Athens Greece
Education and experience
- Bachelors degree or directly related work experience
- Previous relevant experience as Quality Analyst
Gain stability expand possibilities.
Whats in it for you We give our people the tools and the freedom to learn grow have fun and be themselves.
- Very competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
- Fun and engaging companywide initiatives including our SitelFit wellness program
- Job stability
- Lifelong skills and experience
- Excellent work culture
Be bold. Be you.
Follow us.
Required Experience:
IC
Employment Type
Full Time
