Consumer Engagement Specialist - Kompato AI
Consumer Engagement Specialist - Kompato AI
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Job Description
At Kompato AI we are developing the first AIpowered customercentric financial services business. Working here will be a thrilling challenging and rewarding experienceideal for those who have a track record of proven success and are ready to take their talents to an organization where they can do their best work and create lasting impacts. This role demands resilience adaptability and a commitment to excellence. If you are driven ambitious and passionate about transforming financial services with AI this is the place for you.
Job Summary
We are seeking a highperforming resultsdriven Consumer Engagement Specialist (CES) to join our team. The CES will be responsible for engaging with financially distressed consumers and working closely with them to identify real solutions that help them regain control of their situation. Success in this role requires exceptional communication skills strong emotional intelligence and a relentless drive to deliver impactful results. You will handle consumer concerns resolve disputes and ensure a bestinclass engagement experience. If you thrive in a fastpaced highperformance environment and want to make a meaningful difference we want to talk to you.
Key Responsibilities
Customer Relationship Management:
Build and maintain strong trustbased relationships with consumers.
Proactively identify opportunities to improve the consumer experience and drive positive financial outcomes.
Issue Resolution:
Quickly and effectively resolve customer complaints and disputes.
Escalate complex cases as needed ensuring every consumer interaction leads to a meaningful resolution.
Follow up diligently to confirm consumer satisfaction and resolution effectiveness.
Product & Industry Knowledge:
Become an expert on Kompato AIs offerings ensuring that every consumer receives accurate and valuable insights.
Stay ahead of industry best practices regulatory updates and AIdriven engagement strategies.
Team Collaboration & Impact:
Work crossfunctionally with other departments to optimize engagement strategies and enhance consumer outcomes.
Contribute strategic insights to improve service quality and overall business impact.
Act as a role model for professionalism integrity and commitment to success.
What It Takes to Succeed:
A proven track record of success in collections customer engagement or financial services.
5 years of experience in collections accounts receivable or a related highimpact consumerfacing role.
Exceptional communication negotiation and problemsolving skills.
Strong ability to navigate difficult conversations with confidence and empathy.
Proficiency in multiple systems including CRMs omnichannel communication platforms and compliance tools.
A relentless drive to achieve goals and improve performance continuously.
High emotional intelligence and ability to thrive in highpressure situations.
Why Join Kompato AI
Why Join Kompato AI
Required Experience:
Unclear Seniority
Employment Type
Full-Time
