Process Capabilities Analyst
Process Capabilities Analyst
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Job Description
Description
Position Description: Tier Support role is to clarify and support user needs by responding to and educating on system related queries in support of Contract Management Operations businesses which will result in a betterquality product delivered ontime. In addition to this The role will be to clarify and support regional user needs by investigating and resolving complex business and technical issues within SAP and other tools sets for all applications in support of Contract Management Operations. Role will be critical to provide linkage to and communication with business users and IT on risk and business needs.
Responsibilities:
- Receive and acknowledge issues from customer base or identify issues
- Perform Case qualification verify problem/analysis and confirm prioritization with customer base
- Identify and verify the impact of various alternatives on local or regional systems/processes
- Define interim strategies or workarounds and facilitate communication to user community through defined processes
- Validate the fix by performing thorough UAT
- Identify and involve additional resources if necessary
- Engage all appropriate parties to address escalated issues
- Drive the implementation of the solution; consulting appropriate resources as necessary
- Utilize root cause codes on all cases to identify trends gaps training
- Assist in Delivery owned tool functionality Downstream interface linkages (revenue Order Credit etc Follow Change Management process as
- Communicate updates to documentation as appropriate to P&C Teams
- Keep up to date with local business requirements and practices and communicate information to the appropriate business users
Education and Experience Required:
- Firstlevel university degree or equivalent experience; may have advanced university degree.
- Typically 46 years of related experience in Tech Support/business operations.
- Typically 35 years of project management experience.
Knowledge and Skills:
- Sound knowledge of CMO operational processes Applications and support process
- Broad understanding of core HP businesses and the revenue cycle.
- Strong communication skills (i.e. written verbal presentation).
- Strong knowledge of process area experience with process improvement projects and ability to provide suggestions for process improvements.
- Demonstrated project management problem solving and analytical skills.
- Basic financial and business acumen.
Job
Sales OperationsSchedule
Full timeShift
No shift premium (India)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
IC
Employment Type
Full-Time
