IT Support Specialist II

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps heat exchangers process systems turboexpanders services and solutions for the liquefied natural gas (LNG) liquefied hydrogen (LH2 and industrial gases industries. Applications include fueling stations marine engines peak shaving power generation virtual pipelines carbon capture geothermal power and well stimulation. We are a subsidiary of Nikkiso Company Ltd a leading industrial manufacturer headquartered in Tokyo Japan with $1.5 B USD in annual revenue 8000 employees worldwide and publicly traded on the Tokyo Stock Exchange.

Under general direction performs a variety of routine to medium computer (and their peripherals) networking and communications tasks in support of all LocalAreaNetwork (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation repair and maintenance or personal computers peripherals servers and equipment. Respond to IT tickets assigned in support of multilocation users.

• Install new and / or update computer workstations printers and peripherals and client software for local and remote users
• Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT Tickets in a timely manner
• Diagnose computer network and communications problems
• Perform software reloads and upgrades for computer systems and communications equipment
• Implement computer / user controls to secure and promote the proper functionality of user community networked computers
• Interfaces with vendor technical support staff to deploy and resolve hardware software and networking issues
• Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
• Responsible for monitoring and maintaining computer operations area
• Administer deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise timemanagement documentation organizational and communications skills
• Communicate clearly and concisely both orally and in writing (English & National Language)
• Organize prioritize and coordinate daily workload activities
• Any other duties as assigned by management

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely utilizes standard office equipment such as laptop computers photocopiers and smartphones. Prolonged periods sitting at a desk and working on a computer. Employees are required to wear company provided PPE as/when needed. PPEs may include safety shoes safety glasses face shields FR clothing cryogenic gloves cryogenic apron cut resistant gloves safety gloves hearing protection hard hats & dust masks.

Physical Demands

While performing the duties of this job the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files open filing cabinets and bend or stand on a stool as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

• Associates degree or equivalent work experience
• Minimum of 45 years of experience in IT operations support capacity
• Strong verbal written analytical and communication skills (English & National Language); outstanding listening skills
• A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
• Experience with Microsoft Office Suite Win7 10 & 11 operating systems Windows Server
• An intermediate understanding of cloudbased environments and computing
• Well rounded computer hardware and networking skills
• Able to articulate issues build consensus around recommendations and define next steps
• Team oriented selfstarter able to work independently and customer focused
• Display positive and constructive attitude
• Display business and organizational maturity
• Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
• A continual desire and capability to learn
• Highly organized and detail oriented
• Ability to lift to 50 Lbs.
• Ability to travel < 25

Equal Opportunity Employer/Veterans/Disabled
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.