Coaching Program Customer Experience Representative
Coaching Program Customer Experience Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Overview: Were looking for a proactive techsavvy and clientfocused individual to join our team as a Coaching Program Customer Experience Representative. This fulltime role supports the LEAP program which empowers speakers authors content creators and entrepreneurs to launch highticket offers through virtual live events. If you thrive in a dynamic environment and enjoy helping others succeed wed love to hear from you!
Key Responsibilities:
- Client Communication: Provide timely and supportive communication via email text Zoom and phone to ensure client satisfaction and progress within the program.
- Content Discovery Support: Help clients access and utilize program content effectively assisting with questions and providing guidance.
- Billing & Onboarding: Oversee client onboarding manage billing queries and ensure smooth integration into the LEAP coaching program.
- Facebook Group Management: Moderate and engage in the programs Facebook group fostering a positive and resourceful community for members.
- Help Ticket System: Address client inquiries and issues through HelpDesk resolving challenges or escalating them when necessary.
- Membership Hub Management: Ensure clients can easily access and navigate the programs content hosted on Membership providing support as needed.
Tools & Systems:
- CRM: KEAP (formerly Infusionsoft) primary platform for client communication.
- LMS: Membership (formerly Searchie) content management for clients.
- Help Desk System: HelpDesk ticketing and support.
- Facebook: Group engagement and community support.
Required Skills & Experience:
- Strong communication skills (written and verbal) with a clientfirst mindset.
- Proficiency in MacOS and Google Workspace Apps (Docs Sheets Slides Drive Gmail Calendar).
- A solid foundation in general computer skills and familiarity with social media platforms.
- Ability to multitask and manage time effectively in a remote environment.
Preferred but Not Required:
- Experience with CRM tools (KEAP preferred) LMS platforms (Membership) and customer service systems (HelpDesk).
- Prior experience in the Coaching or Knowledge/Information Marketing industries.
Additional Details:
- This is a fulltime salaried position based in our offices in Charleston SC. We are open to assisting the right candidate with relocation if necessary.
- Working hours are Monday to Friday 9 AM to 6 PM with occasional weekend work. When a weekend day is worked youll be compensated with an additional vacation day.
- We offer employee health benefits 2 weeks of vacation and scheduled time off between Christmas and New Years for all team members.
How to Apply: To be considered for this role please submit your resume and cover letter as well as respond to our brief survey. All Applicants being considered will then be required to submit avideo cover letter explaining why youre the ideal fit for this position. The video should be no longer than 3 minutes. Applications without a video cover letter will not be considered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
