Account Coordinator
Account Coordinator
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
At TreviPay we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options TreviPay brings 40 years of experience serving leaders in manufacturing retail and transportation.
Every day TreviPay employees are challenged and empowered in a supportive collaborative entrepreneurial environment.
We are seeking an Account Coordinator to provide dedicated support to client Field Sales Managers (FSMs) in addressing escalated customer account inquiries account setup credit line issues receivables review and dispute resolution. This salaried role requires strong analytical skills industry expertise and a customerfocused approach to ensure seamless sales operations and client satisfaction. The ideal candidate will understand accounts receivable processes and portfolio management and exhibit strong customer experience skills understanding customer experience metrics particularly Net Promoter Scores (NPS) to proactively address concerns and improve customer relationships.
Key Responsibilities:
o Serve as the primary point of contact for the client Field Sales Managers regarding customer account inquiries and account setup processes.
o Assist FSMs with reviewing and resolving credit line issues including coordination with finance and credit departments.
o Conduct regular reviews of customer receivables identifying potential issues and assisting with proactive resolution strategies.
o Collaborate with customers FSMs and internal finance teams to facilitate prompt pastdue resolution while maintaining strong relationships.
o Manage and collaborate interdepartmentally to resolve atrisk client escalations.
o Investigate and facilitate the resolution of customer and dealer disputes working crossfunctionally with sales finance and operations teams.
o Maintain accurate records and documentation of customer interactions account adjustments and dispute resolutions.
o Review Net Promoter Scores (NPS) for assigned accounts to identify trends escalate concerns impacting customer satisfaction and collaborate with internal partners to develop resolution strategies for accounts with negative feedback.
o Proactively analyze account status identify potential credit risks and recommend strategic collection approaches to FSMs helping them make informed decisions and mitigate issues before they escalate.
o Ensure compliance with company policies and industry regulations related to account management and credit approvals.
o Support continuous improvement initiatives to enhance customer account management processes and FSM efficiency.
oUp to 15 travel (trips typically do not exceed 12 nights)
Qualifications:
o Education: Bachelors degree in Business Administration Finance Accounting Supply Chain or a related field.
o Experience: Minimum of 3 years of experience in the parts transportation or related industry with a strong understanding of customer account management credit processes accounts receivable portfolio management and customer satisfaction metrics (NPS).
Skills:
o Strong problemsolving and analytical abilities.
o Understanding of accounts receivable principles and best practices for managing outstanding balances.
o Experience analyzing Net Promoter Score (NPS) trends and working with internal partners to address customer concerns.
o Excellent communication and interpersonal skills for collaboration with internal teams.
o Selfmotivated and able to motivate others
o Ability to analyze customer payment trends and implement solutions to improve collections and reduce pastdue accounts.
o Proficiency in ERP and CRM systems with the ability to learn new platforms quickly.
o Detailoriented with a proactive approach to resolving customer account issues.
o Advanced knowledge of Excel such as Data sorting and filtering Pivot table creation and manipulation and conditional formatting
This role is ideal for a detailoriented professional who thrives in a fastpaced environment and is committed to supporting sales teams by ensuring a smooth and efficient customer account management and receivables process. The ability to leverage customer satisfaction data (NPS) to proactively identify and resolve issues is key to success in this position.
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical dental vision FSA Life/AD&D long and short term disability
401K matching
Employee referral program
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customers day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contactto request an accommodation.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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