Unified Communications Engineer II

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Wholesale Mortgage operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan Build Operate model.

• Administration of Cisco Voice Applications and third party tools
• Monitor communication server clusters to ensure peak performance
• Troubleshoot analyze and resolve system outages and trouble tickets
• Provide capacity performance uptime and security reporting
• Maintain uptodate documentation of system design operation and procedure manuals
• Lead project implementations and other tasks
• Participate in rotating oncall coverage or emergency response as needed
• Provide inperson training and support to team membersMentor other telecom team members
• Participate in project focused Scrum rituals (standup grooming planning retrospective)
• Work with Architects Developers and business clients to collaborate and build industry leading software

Required:

• 7 years of experience in the administration of Cisco Unified Communication systems specifically:
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco IM & Presence
  • Cisco Contact Center Enterprise
  • CUBE/Gateway troubleshooting experience
  • Cisco Emergency Responder
  • Call Recording Applications
• Experience with Linux operating systems
• Experience with scripting/API
• Experience with SQL MS DB MySQL or MariaDB
• Vendor Relationship Management
• Ability to communicate effectively with leadership team members and clients
• Experience working in ticketing systems (ServiceNow)
• Comfortable in a fastmoving environment with ability to multitask and adapt positive attitude and willingness to learn
• Experience working with IT frameworks (Agile ITIL)
• Onsite fulltime attendance
• Participate on product recommendations POC and evaluations.
• Present solutions to business leaders on technology recommendations

Ability to work 100 onsite in Pontiac Michigan

Preferred:

• Computerrelated degree or equivalent experience or working towards CCIE Collaboration
• Experience with VMWare Servers
• Experience with Disaster Recovery / Business Continuity

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
• Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grabandgo snacks
• Inhouse Starbucks and Dunkin
• Indoor/outdoor caf with WiFi