Customer Support Associate Bilingual German Starlink
Customer Support Associate Bilingual German Starlink
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Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
CUSTOMER SUPPORT ASSOCIATE BILINGUAL GERMAN (STARLINK)
Starlink our revolutionary satellite constellation will deliver lowlatency broadband internet worldwide. As an early member of the Starlink Customer Support team you will be the face of Starlink to our customers ensuring they have an exceptional overall experience.
RESPONSIBILITIES:
In this role you will triage troubleshoot and resolve customer issues. You will analyze trends identify gaps and design simple effective support interventions that improve our customers experience. Were looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a spy earlystage Support team and set the tone for how we help our customers.
- Triage and resolve customer issues across multiple channels (digital voice etc.. Be a relentless internal advocate for the customer within SpaceX
- Provide technical support to customers using hardware software and network expertise
- Surface product process and training issues by pairing quantitative and qualitative methods. Be the voice of the customer in the language of the business
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve rootcause issues
- Create and maintain an internal knowledge base and help center collateral
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 1 years of experience in a frontline customer support role
- Fluent in English and German
PREFERRED SKILLS AND EXPERIENCE:
- Excellent problemsolving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer.You are relentless and own it
- Excellent written and verbal communication skills. Talking with others comes naturally you derive satisfaction from resolving theirissues and you can distill complex concepts into the simplest explanations
- Excellent empathy active listening and resiliency skills. You internalize customer concerns solve them and keep it positive
- Strong attention to detail and time management skills. You take pride in your craft
- Willingness and ability to flex weekend and night shift hours as needed to support our growth
- Experience in a training learning and development analytics service design vendor management or content management role
- Startup consulting or other demonstrated experience in a highgrowth fastpaced environment
- Technical aptitude experience with networking hardware troubleshooting software development etc.
ADDITIONAL REQUIREMENTS:
- Must be available to work scheduled shifts including holidays
- Must be available to work overtime hours and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Hawthorne CA area
- After 1 week of classroom training MF 9am5:30pm must be available to work 10 hours a day on one of the following shifts:
- Shift Alpha: Sunday Monday 10:00 PM 8:30 AM PST
- Shift Delta: Friday Monday 6:00 AM 4:30 PM PST
- Shift Echo: Friday Monday 1:30 PM 12:00 AM PST
COMPENSATION AND BENEFITS:
Pay range:
- Level 1: $24.00/hour
- Level 2: $25.00/hour
- Level 3: $27.00/hour
Your actual level and base salary will be determined on a casebycase basis and may vary based on the following considerations: jobrelated knowledge and skills education and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for longterm incentives in the form of company stock stock options or longterm cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and longterm disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Required Experience:
IC
Employment Type
Hourly
