Online Student Support Specialist
Online Student Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Online Student Support Specialist will work closely with Bryan School Undergraduate Student Services Office (advising) the Bryan Undergraduate Student Professional Development Office and UNCG Career and Professional Development to help Bryan online students connect with the internal and external services needed to succeed in the classroom and beyond. Anticipated duties include: Organize and lead orientation sessions for new online students; Serve as a central resource for online student success; Assist advisors with outreach to and the development of success plans for online students that are struggling with academic and nonacademic issues that impede their ability to make successful progress to completion; Manage a Canvas organization including a regular newsletter that provides: academic and career resources important deadlines and updates on current and upcoming events; Engage students with LinkedIn Learning and other relevant external training and certification opportunities; Work with Bryan School and University staff to provide professional development and career related events for online students such as recruiter panels alumni panels day in the life of specific professionals virtual company treks speakers focused on nontraditional students semistructured Q&A sessions and online company mixers; Work with undergraduate professional development staff to create specific tracks and badges within the Bryan Gold program for online students; Conduct regular surveys and exit interviews of online students to see what they want in terms of events and activities and obtain feedback on existing courses degree programs and extracurricular activities; and Work with existing student organizations to incorporate online students and help online students develop new student organizations as needed.
Minimum Qualifications
Masters Degree in Business Higher Education Counseling or related field from an accredited fouryear college or university; or Bachelors degree in Business Higher Education Counseling or related field from an accredited fouryear institution and minimum of 2 years of experience contributing to online student success initiatives in a higher education setting.
Work Environment
Inside C
Required Experience:
Unclear Seniority
Employment Type
Student
