GM Energy - Senior Software Product Manager eCommerce

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center Mountain View Technical Center or Austin IT Innovation center three times per week at minimum.

About GM Energy

GMs energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.

GM Energy launched its retail product line to provide integrated charging and energy solutions for residential customers in 2024. GM Energys vision is to empower EV drivers with seamless charging and energy solutions that connect their journeys homes and communities. We have a focus on increasing EV adoption increasing customer retention and loyalty and creating new revenue streams. Our mission is also backed by the bold GM vision of zero crashes zero emissions and zero congestion.

Visit our website to learn more about GM Energy gmenergy.gm

Summary of Responsibilities

As a Senior Software Product Manager eCommerce this individual is responsible for leading the definition implementation and of the frontend of the GM Energy eCommerce site in partnership with peer Product Managers business stakeholders technical counterparts and creative agencies. This role will work crossfunctionally and oversee the ongoing management of the website. They will play a critical role in identifying defining managing crossfunctionally and executing the integration of various teams and solutions into the GM Energy eCommerce experience and customer journey including but not limited to our GM Energy marketing sales and GTM teams GM brand teams Parts & Accessories teams CRM teams installation partners GM myAccount data providers etc. This position requires someone who is a selfstarter fast learner and always thinks customer first. We are searching for an individual who can effectively prioritize and thrive in an ambiguous / fastpaced environment. The successful candidate for this role will be passionate about customer experience understand eCommerce and digital best practices and bring innovative ideas for how to aid in EV adoption and support customers shopping and buying energy products and services.

This position reports to the Group Product Manager Sales Enablement.

Key Job Activities

• Act as a Software Product Manager for frontend GM Energy eCommerce website owning strategy and roadmap for the platform alongside the Software Product Management eCommerce team
• Ownership and implementation of the frontend platform; including planning communication reporting analysis and vendor management
• Define write prioritize and manage product features work with IT development teams to create user stories and user acceptance criteria and manage the feature backlog to support the agile development of deliverables based on business value customer needs and technical feasibility.
• Understand and champion the customer needs; gather customer feedback through direct and indirect sources and ensure product vision and roadmap those needs
• With IT development and PMO partners participate in Refinement Sprint and PI planning sprint demos and program syncs
• Conduct effective project updates for stakeholders including leadership as required
• Identify and implement strategies to grow engagement among users
• Establish program measurement (KPIs reporting) and monitor performance recommend countermeasures where appropriate
• Lead weekly project team meetings with stakeholders to ensure projects are on task taking adaptive and corrective measures
• Conduct market research and competitive analysis on new ideas / initiatives to identify market opportunities and threats and further accelerate EV adoption& enable sales of GM Energy product
• Partner with ITDEV and QA teams to ensure comprehensive user acceptance testing/training plans are developed/executed and applications are successfully transitioned to production
• Work closely with creative agency of record and UX/UI designers to develop intuitive and compelling user interfaces.
• Follow GM standard software development and deployment processes in functional specifications user interface and database designs testing methodology training and change management
• Support broader GM Energy strategies and projects as required

Organizational excellence

• Instill a culture of organizational excellence including proactive collaborative supportive engagement crosscompany
• Embrace datadriven & customer insights to inform plans launches and iterations
• Establish a strong effective & empathetic rapport with teams acrosscompany to ensure all programs launch flawlessly and with high Dealer customer stakeholder enthusiasm
• Ensure a culture of performance: establish bold targets key performance indicators and proactively employ countermeasures based on performance of programs vs objectives

• Develop and present GM internal leadership updates with prereads and compelling storytelling
• Launch with excellence celebrate success learn from failure
• Champion brand & dealer integration (Chevrolet Cadillac BuickGMC Envolve OnStar) and ensure program status through effective communications
• Meaningfully champion diversity equity and inclusion

Additional Job Description

Key Qualifications

• 5 years of experience in product management marketing sales program management and/or customer experience
• Familiarity with software product management practices preferred
• Ability to learn GM database tools as needed
• Bachelors degree or relevant experience
• Familiarity with EV trends industry and competitive landscape
• Strong written and verbal communication skills including demonstrated ability to report and present to senior leadership on a frequent basis
• Paragon of GM cultural behaviors
• Key traits: curiosity insight determination engagement

Key Competencies

• customer focus
• collaboration & influencing
• project & resource management
• results orientation
• stakeholder orientation
• leading with influence
• strategic orientation

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paidin accordance with applicable state laws. The compensation may not be representative for positions located outside of New YorkColorado California or Washington.

• The salary range for this role is $110200 $176100 . The actual basesalary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individualperformance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision HealthSavings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paidvacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more

GM DOES NOT PROVIDE IMMIGRATIONRELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H1B TN STEM OPT etc. NOW OR IN THE FUTURE

This role may be eligible for relocation benefits.

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals dependent on role needs. Every day we want every employee no matter their background ethnicity preferences or location to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and wellbeing of you and your family. Our comprehensive compensation plan incudes the following benefits in addition to many others:
Paid time off including vacation days holidays and parental leave for mothers fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive) dental vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional personal educational or volunteer opportunities.GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment all practices and decisions relating to terms and conditions of employment including but not limited to recruiting hiring training promotion discipline compensation benefits and termination of employment are made without regard to an individuals protected characteristics. For purposes of this policy protected characteristics include an individuals actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth lactation and related medical conditions) gender identity or gender expression sexual orientation weight height marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment email us ator call us at. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.