Business Analyst

WHO WE ARE

Empowering Connections Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity digital signage and cybersecurity. The company connects manages and protects technologies and devices across widely distributed enterprises. SageNets people processes and technologies coupled with its collaborative approach empowers customers to achieve their core business objectives.

The company offers worldclass service and support via its USbased 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs) geographically diverse teleports a central National Logistics Center multiple data centers and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a twofold calling. First the company creates trusted reliable and secure technological connections for its customers. Second and perhaps even more importantly SageNet works tirelessly to build trusted human connections with its customers partners and communities. The company believes that by creating discovering and nurturing these trusted connections SageNet enhances the world that connects us all.

With a threedecade track record in managed services SageNet boasts a longterm customer base that includes the nations largest retail financial healthcare utilities and energy organizations. SageNet manages communications for more than 430000 endpoints. Headquartered in Tulsa SageNet has regional offices in Atlanta Toronto and Washington D.C.

WHAT YOULL DO

We are seeking a talented Business Analyst with experience in software where companies are building applications. The ideal candidates will possess excellent analytical skills a deep understanding of business processes the ability to see the big picture and the capability to translate complex business needs into effective technical solutions. This role requires collaboration with stakeholders across all departments and their leaders.

Major duties and responsibilities:

• Requirements Gathering:
  • Work closely with stakeholders from every department to elicit analyze and document business requirements for new applications and systems.
  • Conduct interviews workshops and surveys to gather detailed business needs.
• Strategic Analysis and Vision:
  • Analyze business objectives and challenges providing insights that align with the companys strategic goals.
  • Maintain a holistic view of business processes to identify opportunities for improvement and innovation.
• Process Analysis and Improvement:
  • Analyze current business processes and workflows in areas such as SAP Salesforce ServiceNow Infrastructure Security Automation and R&D.
  • Identify opportunities for simplification automation and optimization.
  • Develop process models and documentation.
• Solution Design:
  • Collaborate with software development teams to design applications that meet business requirements.
  • Create functional specifications user stories and acceptance criteria.
  • Ensure alignment of solutions with business goals.
• Stakeholder Communication:
  • Serve as a liaison between business units and technical teams.
  • Engage with stakeholders and leaders from all departments to ensure requirements are understood and solutions meet organizational needs.
  • Present findings recommendations and status updates to stakeholders at various levels.
  • Facilitate meetings and workshops to drive consensus.
• Testing and Validation:
  • Develop test plans and test cases to validate that solutions meet business requirements.
  • Coordinate and participate in user acceptance testing (UAT).
  • Document and track issues ensuring resolution before deployment.
• Change Management Support:
  • Assist in developing training materials and documentation for endusers.
  • Support change management efforts to successfully adopt new systems and processes.

WHO YOU ARE

Key Qualifications

• Education:
  • Bachelors degree in Business Administration Computer Science Information Systems or a related field.
• Experience:
  • 35 years of experience as a Business Analyst in a software development environment.
  • Proven experience in building applications and working with software development life cycles (SDLC).
  • Familiarity with enterprise systems such as SAP Salesforce or ServiceNow.
• Skills:
  • Exceptional analytical and problemsolving abilities.
  • Ability to see the big picture and understand how individual components fit into the larger strategy.
  • Excellent written and verbal communication skills.
  • Proficient in business analysis techniques and tools (e.g. UML BPMN).
  • Experience with Agile methodologies (Scrum Kanban) is highly desirable.
  • Knowledge of database concepts and basic SQL skills are a plus.

Personal Attributes:

• Detailoriented with a focus on quality and accuracy.
• Proactive and selfmotivated with the ability to work independently and in a team.
• Strong interpersonal skills and the ability to work effectively with diverse stakeholders across all departments.
• Strategic mindset with the ability to anticipate needs and propose innovative solutions.
  
  

WHERE YOULL WORK

Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity.

PHYSICAL REQUIREMENTS

• Be able to sit for long periods without problem
• Extensive use of fingers and hands for typing
• Extensive use of eyes to be able to analyze documents electronically and physically for long periods
  
  

CLASSIFICATION*: Salaried/Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: Negligible
DIRECT REPORTS: None
SAFETY SENSITIVE: No

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and skills required. SageNet reserves the right to modify this job description at any time with or without notice. Employment with SageNet is atwill meaning that either the employee or the company may terminate the employment relationship at any time with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Ready to join a team that values trusted connections Apply now!

Attention All ThirdParty Agencies Headhunters and Recruiters
SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement in place. All thirdparty contact with SageNet must be through our People Operations Department. Any contact made outside of the SageNet People Operations Department by a third party will cancel any future business relationships between the third party and SageNet. Please contactfor any questions.