Veteran Health Care Navigator Pittsburgh

Veterans Leadership Program

Veterans Leadership Program (VLP) is Western and Central Pennsylvanias premier Veteran service organization. For 40 years VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and serviceoriented expertise VLP serves over 7000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania operates two of the nations most effective employment programs as well as holistic wellness and additional supports for Veterans and their families.

VLP is a team comprised of experienced leadership support staff and case managers including Veterans National Guard Army Reserve family members of Veterans and civiliansupporters who are deeply committed to assisting any and every Veteran.

Overview of Position

The Veteran Health Care Navigators to work with VA Medical Center staff to ensure appropriate care
coordination for Veterans in need of appointments at local VAMC. The VHCN will work with
designated VA points of contact and VA primary care teams when indicated to establish regular case
conferences to review ongoing care coordination.

Location:Pittsburgh PA

Principal Duties

• Conduct nonclinical assessments with the Veteran to identify barriers to care and ascertain their ability to accessand maintain health care services.
• Work with VA and VLP staff to provide and/or schedule Veteran education on topics emphasizing the importance ofa medical care.
• Receive and review all referral requests/orders to initiate referral tracking.
• Maintain ongoing tracking and appropriate EHR documentation for all referrals.
• Contact Veterans prior to scheduling appointment to assess scheduling preferences/needs and reviews details andexpectations about the referral.
• Assist Veterans with problem solving potential issues related to healthcare system financial or social barriers byworking in partnership with the assigned service coordinator.
• Contact Veterans to provide appointment date time location and preparation information if appropriate.
• Answer telephone screens calls takes messages and provides information concerning the referral process.
• Follow up on incomplete referrals (client no show/cancel appointment).
• Promote timely access to appropriate health care.
• Connect Veterans to relevant community resources with the goal of enhancing their health and wellbeingincreasing satisfaction and reducing unnecessary health appointments.
• Work with Veterans and assigned care team to develop care plan and monitor progress.
• Create ongoing processes for Veterans to determine and request the level of care coordination support andintervention they desire at any given point in time.
• Facilitate Veteran access to appropriate medical and specialty providers.
• Assist with the identification of highrisk clients (the chronically ill and those with special health care needs) andflag those for followup.

Experience and Education

• Undergraduate degree in Social Work Nursing or other related field preferred.*
• Minimum of two years experience in Human Service or related field is required.
• Act 33 and 34 clearances.

*Demonstrated related experience may be substituted for preferred education

Working Conditions/Physical Demands

• Work within an office environment including remaining stationary for long periods of time.
• Must be able to lift 15 pounds.
• Operate a computer and other office productivity machinery such as a computer copymachine fax machine and printer.
• See hear talk and perform tasks requiring manual dexterity and visual acuity; kneel sitstand walk crouch stoop reach pull push and other similar repetitive tasks requiringphysical activity.
• Must be able to exchange accurate information and communicate effectively with others.
• Local travel required up to 50 valid drivers license.

Salary

• $42000 $45000