Helpdesk Specialist
Helpdesk Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Agil3 Technology Solutions (A3T) a fastgrowing firm specializes in IT/Digital Modernization Cyber Security NextGen IT and Emerging Technology services. We provide customercentric services and focus resources to exceed expectations; and ensure our customers employees and other stakeholders are the focal point of all decisions and actions.
Join A3T and watch your career soar!
Job Description:
The Helpdesk Specialistaddresses problems installs configures troubleshoots and provides maintenance and training in response to customer requirements or inquiries.
Duties & Responsibilities:
- Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline HostArmy (SBHA) desktop installation image.
- Knowledge of basic physical computer components and architectures including the functions of various components and peripherals (e.g. CPUs Network Interface Cards data storage)
- Knowledge of database procedures used for documenting and querying reported incidents
- Knowledge and executiondisaster recovery continuity of operations planselectronic devices (e.g. computer systems/components access control devices digital cameras electronic organizers hard drives memory cards modems network components printers removable storage devices scanners telephones copiers).
- Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems
- Knowledge of measures or indicators of system performance and availability
- Knowledge of systems administration concepts
- Experience with the operations and processes for diagnosing common or recurring system problems
- Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly
- Knowledge of workflow automation as it relates to SharePoint Content Management
- Skill capturing corrective actions in the form of lessons learned and submitting documentation required to support Configuration Management (CM).
- Skill simulating or recreating enduser problems with voice file & print services desktop & roombased videoteleconferencing and/or baseline or nonbaseline applications to help determine problem root causes.
- Skill in conducting open source research for troubleshooting novel clientlevel problems
- Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
- Skill in testing and configuring network workstations and peripherals
- Skill in using the appropriate tools for repairing software hardware and peripheral equipment of a system
- Skill in SharePoint services; assisting users with setting up sites and content management
- Skill in creating business workflows in support of SharePoint Administration
Qualifications:
- Active Secret Clearance
- Bachelors Degree or equivalent and 35 years of general IT / IS experience.
- Six 6 years of general experience is considered equivalent to a Bachelors Degree.
- Three 3 years of general experience is acceptable with a Masters Degree.
- One 1 year of general experience is required with a PHD.
- Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M DoDD 8140.01 and Army Regulation 252.(Security
Agil3 Technology Solutions LLC (A3T) is a Northern Virginia based ISO 9001:2018 ISO 20000 & ISO 27001 Certified 8a WomenOwned (WOSB) and Servicedisabled VeteranOwned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9 and on the list for last 4 years! A3T is experiencing industry leading recognition and growth. In addition to the CEOs recognition as an AllStar Entrepreneur A3T is recognized by Inc Magazine as one of the fastest growing companies in the country by Vet 50 as Fastest Growing VeteranOwned Businesses and is featured in CyberSecurity Ventures / Cybercrime Magazine! As a goto WomenOwned Cybersecurity company in US and internationally. As part of our growth we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the worklife balance including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & LongTerm Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
Required Experience:
Manager
Employment Type
Full-Time
