Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
North Kingstown R.I. (USA) Onsite
Position Summary
As a Customer Service Specialist for the Perso Team located in North Kingstown RI you will exceed customer expectations and support account managers on customer related issues. You will support products that will secure the digital lives of millions of people.
Key Areas of Responsibility
To act as Main interface for Customers with sales marketing technical team card manufacturing and personalization centers during order treatment process
Build grow and maintain a good relationship with Regional Tier 1 customers by managing day to day activities such as:
- Receive purchase orders & control order features according to contract or quote (prices). Request completion from relevant process owners create the technical data for the configured item in the local ERP system.
- Enter customer/interco order into the system and/or local ERP system. Track approval process with owners such asOrder Engineer Leader (OEL) for Printing Coding and Personalization. Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex Visa Master Card etc..
- Work with credit management for letter of credit credit limit. Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply production and delivery plan.
- Manage and/or control the invoicing and credit note process (depending on systems/order flows type) and organize Return of Material (RMA) if needed by respecting corporate OI2 rules (order to invoice). Monitor customer semifinished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. Contribute to the SLA fulfillment change request & pull process according to personalization sites organization. Contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements make sure customer orders in time and ensure the needed stationery is available on time.
- Manage any post sale service (including Allynis solutions) and customer complaints not only tracking them but engaging the relevant teams on quick and strong corrective actions.
Minimum Qualifications
Minimum 4year bachelor degree plus 2 years experience in an administrative organization
Proactive dynamic independent & selfsufficient and multitasking.
Good organizational skills and with a good level on Excel and Microsoft tools.
Good interpersonal skill & Intercultural communication.
Good ability to work under pressure.
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all fulltime employees working 30 or more hours per week and their eligible dependents including the following:
Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance.
Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period.
Company paid holidays and Paid Time Off.
Company provided Life Insurance AD&D Disability Employee Assistance Plan and Wellbeing Program.
Why Join Us
Say HI and learn more about working at Thales click here.
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This position will require successfully completing a postoffer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified consistent with federal law state law and local ordinances.Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales please contact us at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
