Case Management Team Supervisor
Case Management Team Supervisor
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$ 60350 - 78650
1 Vacancy
Job Description
What we are looking for:
As a Certified Community Behavioral Health Clinic CNS Healthcares mission is to serve the people of our communities.The Case Management Team Supervisor is responsible for overseeing daytoday operations and supervision of their assigned case management team whose members serve as advocates and partners to link individuals served to connect them to community resources including employment housing and physical healthcare.
Compensation Range:
The starting pay for this position is $60350 $78650 for limited licensed candidates and $63750 $83250 for fully licensed candidates and is based on nondiscriminatory factors such as skills and experience.
Whats in it for you:
As a member of our team you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones.Weve shared some highlights below but you can visit the benefits guide posted on our careers page to learn more!
- Comprehensive medical insurance options
- Employerpaid benefits including dental vision life and shortterm disability insurance
- Retirement program with generous company default contribution and match
- Generous PTO program starting at 23 days annually
- 16 paid holidays including 3 floating holidays
- Paid parental leave
- Student loan forgiveness eligibility including Public Service Loan Forgiveness (PSLF) HRSA and more
Interested in learning more about this role
Please see below for a summary of job responsibilities and qualifications!
Essential Functions
- Serve as a leader and role model for the organization in matters relating to adult case management services and provide daily supervision of assigned team operations.
- Ensure the compliance and successful of all case management service requirements as outlined in the Michigan Department of Health and Human Services (MDHHS) Medical Manual.
- Oversee assigned staff work assignments and work schedules to meet the needs of individuals served and the agency.
- Ensure that direct reports meet direct service productivity and documentation standards per agency and program expectations.
- Assist assigned team members as needed in all aspects of service planning treatment and support activities.
- Facilitate reliable and valid satisfaction surveys.
- Complete all assigned reporting and projects within designated time frames.
- Ensure documentation of attendance at required trainings is maintained for all assigned staff and available for review upon request.
- Regularly assess the quality of work and operational metrics for assigned staff and make suggestions for continuous improvement including the development of team improvement goals.
- Collaborate with other departments and agencies regarding resources and services for improved patient care and staff development.
- Conduct meetings inperson in the office or the community virtually through video (audiovisual) and by phone (voice only) as required.
- Travel offsite as needed for various programming opportunities including meetings conferences activities and events.
- Ensure assigned staff compliance with quality care initiatives including Meaningful Use (MU) Medicare Merit Based Incentive Payment System (MIPS) Commission on Accreditation of Rehabilitation Facilities (CARF) and Certified Community Behavioral Health Clinic (CCBHC) requirements.
- Serve as a subjectmatter expert on the use of electronic health record (EHR) systems and health registries and promote the utilization of the Community Electronic Health Record (CEHR) for individuals served.
- Attend and participate in meetings committees and workgroups as required.
- Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served guests and staff.
- Participate in and promote departmental and agency quality improvement initiatives.
- Assume responsibility for professional growth by current reading and attendance at educational programs and conferences.
- Maintain knowledge and compliance with established policies and procedures corporate compliance program code of ethics applicable federal state and local laws and regulations HIPAA standards and other regulatory programs.
- Perform other related duties as assigned.
Supervisory Responsibilities
- Provide consistent individual supervision (recorded) at least bimonthly based on their individual needs and experience that includes but is not limited to: a) Monthly case reviews b) Quarterly joint contracts c) Monthly review of progress toward attaining goals d) Review of any corrective action steps.
- Organize and oversee the daytoday operations of the assigned team to ensure appropriate coverage of responsibilities.
- Educate enforce and ensure team compliance with CNS Healthcare policies and procedures.
- Cultivate maintain and enhance team department and interdepartmental relationships to promote collaboration teamwork and a positive working environment.
- Serve as a conduit of communication between direct reports department leadership and agency leadership.
- Build a strong team by attracting selecting onboarding and developing direct reports to retain highperformance team members and empower them to elevate their level of responsibility span of control and performance.
- Serve as a role model mentor and coach in providing ongoing and consistent individual supervision that is focused on meeting individual productivity and performance goals as well as departmental goals objectives and project deadlines.
- Manage employee performance including any verbal/written warnings and conducting employee evaluations to provide examples of behavior ways for employees to improve performance and development of goals for the coming year.
- Lead assigned team in quality improvement initiatives and compliance with all quality improvement initiatives and standards to promote quality achievement across the organization.
- Responsible for managing work schedules time and attendance paid time off and mileage for assigned staff in a timely manner.
Qualifications:
- Masters Degree in Social Work Counseling Psychology or Marriage and Family Therapy
- State licensure: LimitedLicensed Masters Social Worker (LLMSW) Licensed Masters Social Worker (LMSW) LimitedLicensed Professional Counselor (LLPC) Licensed Professional Counselor (LPC) LimitedLicensed Marriage and Family Therapist (LLMFT) Licensed Marriage and Family Therapist (LMFT) OR LimitedLicensed Psychologist (LLP)
- At least 2 years of experience in community health OR at least five years of experience in related human services areas.
- Valid and unrestricted Michigan Drivers License
- Reliable transportation and current proof of auto insurance
- Demonstrated experience working with individuals with serious and persistent mental illness.
- Working knowledge of conflict resolution and crisis intervention
- Proficient with computers and Microsoft office products
- Proficient in the use of electronic health records (EHRs)
- Ability to work closely with persons with mental or physical limitations
- Ability to understand and value cultural and ethnic differences their alternatives perspectives lifestyles etc.
- Ability to write clear concise reports and the ability to formulate and implement an effective treatment plan.
- Ability to work collaboratively and build positive working relationships
- Ability to recognize the importance of collecting and reporting on outcome data
- Ability to apply methods for measuring the multiple variables of treatment outcome
- Ability to communicate effectively professionally and courteously
- Ability to use discretion and judgmental when handling matters of a sensitive or confidential nature
- Advanced time management problem solving customer service interpersonal and conflict resolution skills
- Ability to be forward thinking and take initiative to accomplish goals and objectives of the department
Preferred
- At least 3 years of experience in a community mental health setting.
- Training and/or experience in substance use treatment stage of change and motivational interviewing strategies.
- Prior experience in a community mental health setting.
- At least one 1 year of experience in a supervisory role.
About CNS Healthcare:
CNS Healthcare (CNS) is a nonprofit Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees paraprofessionals and support staff delivering services to more than 7000 people annually.
- CNS provides comprehensive integrated health services in partnership with several community organizations and uses a patientcentered approach to identify support and promote the overall health of children adolescents adults and older adults.
- Visit our website to learn more about our mission vision and values!
Required Experience:
Manager
Employment Type
Full-Time
